Patient Service Representative The Welcome Center

Patient Service Representative

Part time (16 hours per week) M-F days (may work as early as 8am and as late as 8pm) onsite for the welcome center and quick care. Summary: the patient service representative provides a comprehensive set of business, financial, and appointment-related services including visit preparation, patient arrival and departure functions, payment functions, and creating a positive patient experience.

Responsibilities:

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities [visit preparation, co-pay collection, patient tracking, and other duties] as assigned under the direction of the supervisor.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross coverage efforts as needed.
• Ensure hipaa compliance is followed.
• Other duties as required.

Technical expertise:

• Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
• Experience working in a healthcare environment is preferred.
• Experience in computerized scheduling system preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians, and other staff members within the facility.
• Strong organizational skills with the ability to effectively prioritize multiple tasks.
• Ability to perform basic math skills to process insurance co-payments.
• Experience working in microsoft office (outlook, excel, word) or similar software is required.

Education and experience:

• Education: a high school diploma or equivalent is required.
• Certification: none.
• Years of relevant experience: relevant (clerical or administrative duties in an office setting) experience is preferred.
• Years of experience supervising: none.

part time fte: 0.400000 status: onsite

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