Manager - Operations I

Manager – Operations I

As a member of Team CRST, you'll be part of one of the nation's largest privately held transportation and logistics companies. We offer services including truckload capacity, flatbed, transportation management, dedicated services, white-glove handling, team expedited and final mile delivery. Every mile reflects our commitment to over-deliver, exceed customer expectations and uphold the highest standards of safety and service.

CRST's Dedicated Solutions division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense.

The Role

The Manager – Operations I leads a large-scale transportation team to achieve service, safety and financial goals through effective staff development, operational oversight and driver management. This role supports business performance by ensuring compliance, cost control and accurate execution of account-specific procedures. This role will directly support a Dollar Tree account.

Shift: Friday - Monday 6 am - 3 pm, occasional Saturdays as needed.

Compensation: Starting wages (pay bi-weekly). A final amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range.

Essential Duties and Responsibilities

• Team Leadership – Manage 2–3 operations personnel and 30–50 drivers to achieve departmental goals and company targets.
• Staff Development – Build and develop a high-performing team through coaching, support and performance management.
• Training & Onboarding – Oversee training of new supervisors and drivers and ensure successful onboarding of new customer accounts.
• Operational Oversight – Define, document and enforce account-specific standard operating procedures.
• Driver Management – Lead driver retention efforts by promoting morale, safety, customer service and efficient equipment utilization.
• Equipment Compliance – Oversee scheduling and compliance of maintenance and repairs for all company-owned equipment.
• Service Delivery – Ensure consistent on-time service to customers across all accounts.
• Financial Accountability – Maintain direct responsibility for profit and loss performance.
• Budget Management – Ensure effective cost control and adherence to budgetary guidelines.
• Payroll & Billing Accuracy – Maintain accurate billing and payroll aligned with contracted rates and driver wages.
• Accountability & Reliability – Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs.

Required Qualifications

• High School Diploma or GED
• Transportation Experience & Management Experience

Preferred Qualifications

• Load Master (McLeod)
• Excel
• FMCSA Regulations
• DOT Regulations
• DOT Hours of Service

CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to provide the best service to our customers and the best work environment for our employees. We're family-owned. We're dedicated to building on our founder's legacy to make CRST the transportation solution. CRST is headquartered in Cedar Rapids, IA. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country. When we thrive, America thrives!

This position will be eligible for an Annual Incentive Plan (AIP) with a target payout of 10% of the annual base salary.

The work location for each position will be decided during the hiring process, based on business needs and job requirements. The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.