Managed Services Representative I

Cyber Security Leader Opportunity

Proofpoint is the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. At Proofpoint, we are BRAVE in everything we do, and our values aren't just words—they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Our Managed Services Representatives guide our Managed Service customers as they plan and implement their Cyber Security Training and Awareness programs. Our representatives bring Proofpoint's experience and Best Practices with them. Our customers lean on us for our expertise and eye for detail. Do you have the need for speed? As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently and effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at time management and prioritizing. Do you sweat the small stuff? Our customers rely on us to plan their projects and ensure they go off without a hitch. We're organized, meticulous and responsive. All details are to be considered before rolling out a program. "If it's mentionable, it's manageable."

Have a desire to work independently AND part of a team? We believe it's important to have demonstrated the ability to work independently or part of a team. While most of the work we do is independent, we share what we know and step in to assist others on the team in order to meet the needs of all our customers.

Your day to day:

• Work with customers to plan their annual Security Training and Assessment program
• Develop implementation and communication strategies
• Create and launch training assignments, assessment campaigns and status reports
• Resolve low-level technical issues as they pertain to Proofpoint Security software
• Follow approved escalation process for all other software concerns
• Handle a Managed Services account load and keep an updated status for each of the Managed Services customers in our CRM system
• Must also provide detailed updates for customer interactions and planning sessions

What you bring to the team:

• Bachelor's degree or an equivalent combination of education and work experience
• Excellent written and oral communications skills
• Strong interpersonal and customer management skills
• Demonstrated ability to develop technical skills
• Excellent time management skills
• Adaptive skills, learns quickly, asks questions, and solves and resolves independently
• High energy, confident, and enthusiastic attitude
• Experience with HTML, Salesforce, Splunk, Microsoft Excel, Access and Project a plus

Why Proofpoint? Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply. We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint!

Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

How to Apply: Interested? Submit your application here.