Lead Emergency Services Dispatcher

Lead Emergency Services Dispatcher

Distributes and balances the workload among employees in accordance with established workflow or job specialization, assuring timely completion of dispatch activities. Provides advanced emergency medical dispatch life support through pre-arrival instructions to callers. Operates and maintains all Dispatch Call Center equipment, including the National Crime Information Center (NCIC) System to obtain criminal background information. Prepares and maintains reports and records relating to emergency responses.

To qualify for Lead Emergency Services Dispatcher, your resume and supporting documentation must support:

• Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position.
• To qualify at the GS 07 level, applicants must possess one year of specialized experience equivalent to the GS-06 level or equivalent under other pay systems in the Federal service, military, or private sector.
• Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement.
• Creditable specialized experience includes: Answering 911 calls. Working with emergency services dispatch equipment. Interpreting pertinent laws and regulations related to emergency calls and dispatching services. Monitoring multiple types of emergency equipment simultaneously. Documenting accurate information into appropriate databases.

Other Requirements:

• Incumbent must successfully complete any and all required training, to include being certified at the Telecommunicator I & II levels and Hazardous Material Awareness within 9 months of being placed in this position. Failure to do so may result in removal from federal service.
• Within one year, incumbent must obtain and maintain Cardio Pulmonary Resuscitation (CPR) certification and Emergency Medical Dispatch (EMD) certification.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

To be found well-qualified as an ICTAP applicant, individuals need to demonstrate the ability to perform the common tasks of the job to be filled as well as more complex duties such as: Maintain detailed records in accordance with emergency services regulations; provide telephonic instruction on opening an airway or controlling breathing; monitor radio and telephone communications with police, fire, and medical units; and defuse callers who are anxious and/or irritated to obtain accurate information necessary to dispatch emergency personnel.

Education Substitution of education may not be used in lieu of specialized experience for this grade level.