Lead Client Support Specialist

Discover A Brighter Future

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

What You'll Do

Lead role responsible for providing operational support to clients across all three Payments platforms (DN, & DCI). Supporting these relationships requires effective verbal and written communication and strong problem-solving skills. Resolution of non-routine inquiries requires strong thought leadership. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

• Researches more complex non-routine situations and supports business partners by demonstrating effective communication and problem-solving skills. This includes situational analysis and trouble-shooting of issues.
• Manages the development and execution of team desktop reference documents, standard operating procedures, risk controls, and mapping of processes. Primary support for compliance and audit teams, as needed.
• Monitors performance of existing business processes with respect to risk, operational excellence and customer experience. Enhances, optimizes, and automates existing processes by leveraging data and insights. Addresses vulnerabilities within processes and single points of failure (SPOF).
• Facilitates Voice of Customer (VOC) surveys and sessions to gather insights from customers.
• Facilitates daily team huddle, aligns workload and coaches team members. Role-model for executing department initiatives.

Qualifications You'll Need

Minimum Requirements

• Bachelors Business Administration and Management, Engineering, Finance, Information Technology, or related.
• 4+ years Payments, financial services, or related field.

In Lieu of Education Experience

• 6+ years Payments, financial services, or related field.

Physical and Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• Occasionally move about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally. Ability to communicate in written form.
• Travel up to 25% of the time.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Sep-03-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $77,500.00 to $131,500.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.