Lab Client Services Representative - Lorain Hospital (PRN)

Lab Client Services Representative - Lorain Hospital

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety, and cost effectiveness. Our hospitals, care sites, and clinicians are recognized for clinical and operational excellence. Our Lab Client Service Representative supports overall laboratory operations by performing the duties of a receptionist, collection of blood and other specimens, and registration in a timely manner to maintain the department efficiently. Responsibilities will include order entry, result look-up, report generation, and answering internal/external calls in a friendly and helpful manner.

Essential Functions:

• Provides excellent customer service skills by greeting patients and the community in a respectful manner
• Collects all specimens according to established procedures from patients and ensures that they are properly processed
• Identifying patients accurately and matching the patient’s identity with the correct service is critical for patient safety
• Responsible for data entry and processing of specimen by labeling, centrifuging, splitting, and freezing specimens as requested by test orders
• Performs departmental-related clerical duties such as checking inventory, stock supplies, answer phones when needed
• Must possess the ability to troubleshoot and resolve problems promptly
• Other duties as assigned

Education:

• High School Degree or GED

Experience:

• Medical Administrative Assistant experience preferred, but not required

Skills & Abilities:

• Ability to provide quality, error-free work in a fast-paced environment
• Engage with staff and patients in a professional manner

As a Bon Secours Mercy Health associate, you’re part of a mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer:

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development, and continuing education support

Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.