IT Technical Support Specialist

IT Technical Support Specialist

Tuknik Government Services, a Koniag Government Services company, is seeking an IT Technical Support Specialist to support TGS and our government customer in Cincinnati, OH. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The IT Technical Support Specialist I is responsible for providing first-level technical support to end users in a Microsoft Windows-based enterprise environment. The ideal candidate will have hands-on experience supporting Windows operating systems, Office 365 applications, virtual desktop infrastructure (VDI) via VMware Horizon, and physical desktop and laptop systems. This role is critical in ensuring optimal end-user experience through timely and professional support services.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Provide first-level technical support via phone, email, remote tools, and in person for hardware, software, network, and application issues.
• Support Windows 10/11 workstations, including user configuration, troubleshooting, and maintenance.
• Assist users with Office 365 applications including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive.
• Configure, deploy, and troubleshoot VMware Horizon VDI clients and ensure stable virtual desktop access.
• Troubleshoot connectivity issues involving remote access, mobile devices, and network printers.
• Manage and document incidents and service requests using the company's IT ticketing system.
• Escalate unresolved issues to appropriate internal teams or senior support staff.
• Perform user account and group management in Active Directory and Microsoft 365 admin portals.
• Install, configure, and support desktops, laptops, mobile devices, and peripheral equipment.
• Follow standard operating procedures for handling and resolving technical support issues.
• Assist in inventory tracking and hardware asset management.
• Contribute to knowledge base documentation and process improvements.

Qualifications:

Required:

• One year of relevant experience in an IT related position performing IT related customer support such as Help Desk, Network Operations Center (NOC), or IT customer services center.
• Strong understanding of Microsoft Windows OS and Office 365 suite.
• Experience supporting users in an enterprise environment.
• Basic knowledge of VMware Horizon or similar VDI solutions.
• Familiarity with Active Directory, user account administration, and basic networking concepts.
• Excellent customer service, communication, and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to lift and move equipment up to 30 lbs.

Preferred:

• One year of accredited university and/or college education in Computer Science or a related field.
• CompTIA A+, Microsoft 365 Fundamentals, or similar certifications.
• Experience with ticketing systems like ServiceNow, Jira Service Desk, or Zendesk.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities.