It Support Technician

Lan Fulfillment Support Technician

Top skills: 1-3 years experience with: hands-on troubleshooting with Windows and Mac OS, experience with VDI technologies, IT asset management experience - tracking devices, access credentials, and software licenses, strong customer service/communication skills.

Description 12 month+ C2H - 100% On-Site, M-F, standard work hours.

The corporate IT fulfillment team is responsible for delivery excellence for all endpoint devices and the applications utilized at our home office campus as well as the global offices and distribution centers. The LAN fulfillment support technician position responsibilities include but are not limited to managing and tracking all company provided IT devices access and software. Other responsibilities include on-site and remote IT troubleshooting, upgrading workstations, software installs, and creating documentation.

What will you be doing?

• Work on day-to-day requests for our home office and international associates.
• Create and maintain knowledge base documents to be used by our IT service desk and support teams.
• Work with global service providers to provide consistent high-quality support for our associates.
• Work with internal IT teams to test and deploy technology projects.
• Create deploy packages to distribute software and upgrades to our Windows endpoints globally.
• Identify new support processes and tactics.

Additional skills & qualifications:

• BA/BS in an IT related field preferred.
• Software packing and deployment.
• Knowledge base documentation creation.
• May require heavy lifting of PCs and peripheral equipment.

Certifications (nice-to-have):

• CompTIA A+ (strongly relevant for hardware/software troubleshooting).
• CompTIA Network+ (helpful for LAN and connectivity support).
• Microsoft certified: modern desktop administrator associate (for Windows endpoint management).
• ITIL foundation (for service desk and process improvement).

Job type & location: this is a contract to hire position based out of New Albany, OH. Pay and benefits: the pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: medical, dental & vision, critical illness, accident, and hospital, 401(k) retirement plan – pre-tax and Roth post-tax contributions available, life insurance (voluntary life & AD&D for the employee and dependents), short and long-term disability, health spending account (HSA), transportation benefits, employee assistance program, time off/leave (PTO, vacation or sick leave).

Workplace type: this is a fully onsite position in New Albany, OH.

Application deadline: this position is anticipated to close on Dec 30, 2025.

About TEKsystems: we're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in full-stack technology services, talent services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.