Inside Sales Rep I

Inside Sales Representative I

AmeriGas is a Drug Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check. AmeriGas is an Equal Opportunity Employer.

Location: Cleveland, OH, US, 44131

Company: AmeriGas Propane, Inc.

This position is hybrid and will sit in our Cleveland Office located at: Cleveland, OH Office: 650 West Resource Dr., Brooklyn Hts., OH 44131.

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Applications for this position will be accepted until September 19th, 2025.

Job Summary: The Inside Sales Rep I (ISR I) effectively represents AmeriGas in building the business through inbound and outbound campaigns and activities while meeting/exceeding the assigned expectations. The ISR I will handle inbound and outbound volume with the objective of prospecting and qualifying leads, retaining existing customers, reactivating lost customers to achieve sales expectations, and providing digital support.

Key Characteristics:

• Excellent phone presence and interpersonal skills
• Ability to deliver a positive customer experience
• Ability to work independently and remotely within call center teams and with leadership expectations

Essential Functions:

The ISR I's main objective is to make outbound calls to lost customers, recently inactive customers, and prospective customers. The ISR I will also maintain complete records of customer interactions and process/activities through detailed notes in CRM and/or SAP. Once the ISR I successfully closes the sale or completes the objective, he/she will fully document and complete any customer agreements/contracts if applicable and generate orders for account if needed. Regardless of lead, prospect, or program, the ISR I is responsible for delivering a positive customer experience, increasing sales, building relationships and offering promotional items to existing customers.

Outbound Prospecting

• Contact existing customer base with marketing promotions/offers.
• Make outbound calls to existing customers for marketing promotions.
• Qualify customer, assessing current use and needs to determine serviceability, present key value statements and sales messaging to retain the customer.
• Appropriately apply special offers/pricing to existing customers.
• Upon receiving customer affirmation, complete all necessary steps to deliver on product/service sold.
• Enter and maintain pertinent customer information in required systems (CRM/SAP Databases).

Administrative Work/Secondary Duties

• Maintains complete records of customer and prospect interactions and process/activities through detailed notes in CRM/SAP.
• Must comply with all company policies.
• Tasks will be assigned as needed and determined by sales manager to support sales efforts.

Knowledge, Skills, and Abilities:

• Effective use of sales techniques, including prospecting, discovery, value proposition development, objection handling, and customer acquisition.
• Efficient and accurate use of systems and tools (CRM, SAP, Microsoft Office products, business websites/systems).
• Strong telephone presence and interpersonal skills.
• Effectively and professionally communicates in English -- verbal and written communications.