Information Warehouse Technical Engineer

Technical Engineer

Position falls under the umbrella of Sawdey's Managed Services Division (MSD). Sawdey MSD is a full-service Managed Service Provider (MSP)/Managed Security Service Provider (MSSP) providing IT and/or cybersecurity services to a variety of different clients (defense/government contractors, municipalities, non-profits, commercial organizations, etc.). The Technical Engineer is responsible for the planning, designing, execution, and implementation of client projects and external IT solutions. This position requires someone with Tier 2 knowledge and capabilities and works with minimal supervision, particularly in areas that demand advanced technical skills. They will have a primary responsibility for project implementation, maintaining the design and integrity of client IT systems, and long-term client support. Additionally, this position acts as a key resource for managing and resolving client support escalations. It is essential for this team member to deliver outstanding customer service, expert problem solving, resolve problems promptly, ensure systems are highly available and reliable, communicate effectively, and contribute positively to the team.

Additional responsibilities include, but are not limited to:

• Work directly with client POCs and client senior management on project planning, execution, and implementation.
• Develop implementation and migration plans that meet project goals and security requirements.
• Serve as the client POC and work independently to complete project tasks as efficiently and timely as possible.
• Proactively communicate with clients to inform them of project progress, impending changes, and agreed upon outages.
• Handle client support ticket escalations from Tier 0-2 service technicians.
• Perform remote troubleshooting using diagnostic techniques and tools asking pertinent questions.
• Provide detailed, professional notes and descriptions within all support ticket escalations.
• Create and distribute technical documentation outlining system architecture and implementation.
• Execute multiple types of Exchange migrations (e.g., hybrid, Office 365 tenant-to-tenant, hosted-to-cloud).
• Execute SharePoint migrations (on-premises-to-cloud, Office 365 tenant-to-tenant).
• Configure, troubleshoot, and support Exchange Online, SharePoint Online, Teams, OneDrive for Business, Intune, and any other relevant applications.
• Manage and deploy Intune in support of meeting policy and compliance goals.
• Manage and deploy Windows Servers and associated applications.
• Manage and deploy VMWare or Hyper-V environments.
• Deliver weekly project updates to the Sr. vCISO/manager.
• Stay current on new industry specific technologies as it relates to the position.
• Provide system administrator support relating to technical issues involving Microsoft's core business applications and operating systems.
• Assist end-users with questions and problems by