Inbound Customer Service Representative

Inbound Customer Service Representative

The Inbound Customer Service Representative will have the following responsibilities:

• Handle inbound calls and email services inquiries on queries such as:
• Process & status of Estimate or Supplement Payment Status - Rental, Tow, Property Damage Payment
• Issuance Analyzing Payments - Void and Reissue requests
• Status of Estimates, send copy, advise assignment submission instructions
• Supplement or Estimate stuck in process
• Status of Deductible Status on Rental
• Advise status on Tow
• Advise status on Total Loss Supplements not Approved, advice on supplement process

Candidate should have the following skills & Background:

• 1+ years of Call Center experience
• High School Diploma
• Experience using Microsoft products

About ApTask:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Salary: $42K/Annum

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment. If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com.

Applicant Consent: By submitting your application, you agree to ApTask's Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw y