HVAC Field Support Specialist - Columbus

Precision Cooling System Specialist

The Precision Cooling System Specialist is the highest grade of Field Support Engineer. Field Support Engineers are product experts that provide input into technical training, technical documentation and manuals. They help customers resolve precision cooling problems that no one else can solve as a resource of escalation. They are instrumental in managing the Field Trial process for introducing new products to the field. They perform factory Start Up of XD and potentially other product lines that are more highly technical than typical Liebert models. The Precision Cooling System Specialist must be able to solve problems with minimal technical support as they are considered the product expert.

Responsibilities:

• Supervise field trials - schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues
• Resolve customer problems where Liebert equipment is not meeting expectations - these problems may be application-related where the equipment is being asked to do something it wasn't designed for and other technicians have failed to resolve the issue. Maintain positive relationships sales and customers by maintaining customer satisfaction with Liebert products
• Coordinate, supervise and perform factory Start Up of key products
• Participate on New Product Development (NPDP) teams:
• Provide serviceability feedback to engineering during the design process
• Review and contribute to technical training material
• Review and contribute to technical manuals
• Provide feedback to the factory for potential product quality and reliability issues
• Informally train local support staff (including customer maintenance personnel, 3rd party contractors, or Liebert associates) on how to maintain equipment after issues have been resolved
• Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available

Qualifications:

• High School Diploma or GED
• 5 years experience with Liebert Precision Cooling Equipment plus 4-yr degree in HVAC Engineering or 10 years' experience as a technician with Liebert Precision Cooling Equipment
• EPA refrigerant license certification
• Completion of all available Product Training Classes, especially iCOM, and new products
• Excellent customer service, communication and diplomacy skills
• Highly Proficient with electrical / electronic test equipment
• Proficient with technical schematics and diagrams
• 'Craftsman' level brazing skills
• Ability to perform any repair or modification to Liebert precision cooling equipment
• Ability to network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead-lag
• Experience with CANBus communication
• Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols
• Familiarity / sensitivity to the Liebert product sales business model of Liebert / REP / Contractor / End User - IT Operator
• Familiarity with the new DA125 and the principals of pumped refrigerant economization

Physical & Environmental Demands:

• While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability