Hazardous Materials Call Center Support Specialist - Remote Eligible

Hazardous Materials Call Center Support Specialist

We are a mission-driven company with the purpose to enable a safer, more sustainable world! 3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace & chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market.

Are you ready to shape the future? Come join us!

About the Role

3E is looking for motivated individuals with hazardous materials (HazMat) experience to join our Hazardous Materials Response Team (HRT) a critical unit within our 24/7/365 high-performing Call Center. This is more than just answering callsits about being a trusted resource when it matters most. In this frontline role, you’ll help organizations navigate high-stakes, time-sensitive situations involving chemical spills, hazardous waste disposal, and emergency response coordination. You’ll also interpret Safety Data Sheets (SDS) and, depending on your experience, may support transportation logistics and international incident response. You’ll be part of a collaborative, mission-driven team that values clear communication, rapid problem-solving, and delivering meaningful outcomes that protect people, businesses, and the environment. Whether you’re just starting your journey in environmental safety or are a seasoned HazMat pro, we offer career growth tailored to your expertise. Titles and compensation reflect your experience, certifications, and impact. All team members receive structured onboarding, hands-on training, and mentorship in a culture that values continuous learning and resilience. This role can be performed fully remotely within the U.S.; however, please note that the working hours (outlined below) will remain fixed to ensure consistent team coverage and customer support.

What You'll Do

• Respond to customer inquiries about hazardous waste disposal, spill response, SDS interpretation, and emergency coordination.
• Assist with transportation logistics and global incident response based on your training level.
• Navigate multiple call types in a fast-paced, high-volume environment.
• Deliver exceptional service with empathy, urgency, and professionalism.
• Collaborate with cross-functional teams to drive high-quality resolutions.
• Follow established protocols while maintaining accuracy and compliance.

What Makes You a Great Fit

• 1+ year of experience or familiarity with hazardous waste, spill response, or environmental safety
• High school diploma or GED
• Computer savvycomfortable with Microsoft Word, Excel, and navigating multiple systems
• Strong communication and active listening skills
• Ability to stay focused, flexible, and calm under pressure

Bonus Points For:

• Call center or high-volume support experience
• Current or prior HazMat certification or equivalent training
• Field experience (e.g., spill response, lab packs, remediation)
• Environmental/safety coursework or certifications
• Emergency response or industrial safety roles

Training & Schedule Details

To set you up for success, we offer a structured training program followed by a rotating shift schedule that provides variety and work-life balance:

Training Schedule (Approx. 6 Months)

Monday to Friday - 8:00 AM 4:30 PM PT (11:00 AM 7:30 PM ET)

Post-Training Monthly Rotation:

Month 1: Monday to Friday 11:30 AM 8:00 PM PT (2:00 PM 10:30 PM ET)