Guest Services Representative

Lodging Facility Position at Wright-Patterson AFB

This Non-appropriated Fund (NAF) position will be assigned to the Lodging Facility at Wright-Patterson AFB. Receives and confirms room reservations by letter, telephone, email, or personal contact, registers and assigns rooms to guests, provides customer service. The position includes paid holidays, annual and sick leave accrual, as well as optional participation in Group Health, Dental and Life Insurance plans, Retirement, 401K and Flexible Benefits plans.

Responsibilities:

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
• Ensures that only authorized patrons use government-sponsored quarters.
• Calculates and posts charges to patrons' accounts and balances totals with control records.
• Accepts payment, makes change, and presents departing guests checkout statements.
• Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
• Maintains current checkout list.
• Maintains and sells sundry sales items to patrons.
• Maintains a professional appearance and demeanor at all times.
• Ensures required information is received from guest and entered into guest folio.
• Prints backup reports from property management system.
• Ensures housekeeping status of rooms is updated.
• Records and notifies appropriate person/organization of maintenance problems reported by guests.
• Ensures front desk area and lobby remains clean.
• Process Night Audit procedures and close credit card machines nightly.
• Maintains the lost and found program.
• Ensures that customer service is the first priority.
• Performs other related duties as assigned.

Qualifications:

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English. Must meet state and legal age requirement for sale of alcoholic beverages. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI).

Education: Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

Additional Information: Individual must fully meet qualification/eligibility/background requirements for this position.