Field Service Technician - Rapid Response

Field Service Technician – Rapid Response

At Ohio CAT, we're more than just a Caterpillar dealership — we're a team of problem-solvers, hands-on experts, and trusted partners to our customers. We don't just sell and rent heavy equipment — we keep it running strong.

Job Summary: As a Field Service Technician – Rapid Response, you'll be at the heart of what we do: diagnosing, troubleshooting, repairing, and maintaining Caterpillar machines out in the field. Whether it's a dozer, excavator, wheel loader, or haul truck, you'll use your skills and experience to deliver top-tier service that keeps our customers moving. You will work out of a company service truck servicing and performing:

• Diagnostics and troubleshooting on heavy equipment, including Caterpillar, Weiler, and Allied brands engines and drive-train components, electrical and hydraulic systems.
• Perform routine and complex repairs, inspect and maintain equipment, and rebuilding components to ensure optimal performance.
• Perform making parts list and ordering parts, setting up the job for the next technician to complete the repair.
• Additional duties include servicing air conditioning systems, maintaining detailed service records, collaborating with fellow technicians on complex repairs, and adhering to all safety protocols within the shop environment.

Competencies: Must have strong capabilities related to using Caterpillar diagnostic tools ET and SIS (Electronic Technician, Service Information System). In-depth knowledge of Caterpillar equipment applications, operations, and functions. Capable of working independently in the field. Proficient reading and writing skills. Strong mechanical and mathematical aptitude. Basic computer literacy. Familiarity with Caterpillar engine and equipment lines. Expertise in diagnostic, testing, adjustment, and troubleshooting procedures. Welding experience is a plus.

Job Qualifications: High School Diploma or GED is required, along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems, plus at least 3 years of relevant industry experience. Minimum of 5 years of hands-on experience in repairing diesel engines, hydraulic and electrical systems, hydraulics, and industrial equipment. Driver's License with an acceptable driving record following Ohio CAT standards.

Employee Benefits:

• Employer-sponsored pension plan
• Competitive pay rate
• First-year vacation and personal time, which is built based on the length of service
• Two different Health Insurance options, including a Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Dental and Vision Insurance
• Credit Union Access
• Life Insurance, Short-Term Disability, and Long-Term Disability
• Scholarship opportunities for employees' spouses and children, through the Ohio Machinery Education and Opportunity Foundation
• Company SuccessShare bonuses
• Company provided and laundered uniforms
• Continued technical and professional training

Physical Requirements: Lifting/Carrying 40 lb. Lift/Carry and 50lb pulling. Standing and sitting up and downstairs, as well as standing, sitting, and climbing into machines. Dexterity Normal. Repetitive Motions: Frequent movement requiring hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible. EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.