Field Service Technician

Field Service Technician

Be the Go-To Hero in the Field! Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Field Service Technician

Location: Remote - USA

Schedule: Monday - Friday 7:00AM - 3:30 PM

Pay Range: Starting Pay Range $65,000.00 - $85,000.00 Annually, Depending on Qualifications and Experience. Position is Salary Non-Exempt with Eligibility for Overtime Pay.

About Us: Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

The Field Service Technician is responsible for providing field technical support for IR products, striving to be customer focused, fully responsive and successful in meeting the 24/7 technical service needs of customers. Develop a collaborative relationship with the balance of IR to establish this area as the "go to" place for technical field service knowledge. Focus on providing valued solutions to customers, utilizing IR services as well as IR's products. The job also carries a variety of incentive plans that are paid out annually.

Responsibilities

• Provide technical support during repair and/or installation, at customers' sites, of IR's equipment to ensure standards are met and the integrity of the equipment is maintained.
• Ensure safe work practices are followed, reporting all safety incidents and near misses on a timely basis and maintaining the goal of "zero" lost time incidents.
• Work to improve responsiveness to customers by being available to make sales calls, perform technical walk downs, and provide solutions to customers that distinguish IR's proposals and capabilities.
• Complete required reports, including Service Reports, Customer Call Reports, Expense Reports and Time Sheets, on a timely basis in order to provide appropriate follow-up to customers including accurate invoicing for services.
• Suggest improvements to processes and procedures in order to improve customer response time and accuracy of all data.
• Comply with Department Guidelines and Procedures in order to maintain appropriate standards of service provided to customers.
• Maintain proficiencies using vibration analysis and laser alignment equipment for balancing, testing, etc.
• Participate in the effort to provide your organization, and when appropriate, the Aftermarket group, balance of IR, and Sales Reps, with meaningful information, knowledge, and tools in order to support the customer.
• Generate sales leads from customers who could benefit from additional support in order to improve solutions provided, improve relationships, and grow IR installed base, collect information for the Customer Relationship Management [CRM] system and provide information to Sales for addition