Field Service Engineer

Field Service Engineer

Colibrium Additive is a leading global 3D printing solutions innovator. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a better world. Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring customer satisfaction, and maintaining all equipment models specific to a modality or modalities in the Americas Region.

This is a Field Service Role supporting customers throughout parts of the US, Central and South America as needed. This position will be based out of Auburn, Alabama, West Chester, OH, Denver, CO, Phoenix, AZ or Dallas, TX. Travel expectations are up to 100% (Road Warrior). The Field Service Engineer will work on a team or individually, to install, perform preventive maintenance, and repair on Colibrium additive manufacturing machines. These activities contribute to customer's production machines operating at peak performance, producing quality parts, meeting production schedules, and meeting or exceeding quality & industry standards.

Roles and Responsibilities:

• The Field Service Engineer will work on a team or individually, to install, perform preventive maintenance, and repair.
• Perform total system level troubleshooting on complex multi-symptom problems.
• Work with Service and Additive engineering teams to resolve complicated mechanical, electrical, electronic, and/or process problems for customer machines.
• Help in all areas of site preparation (coordination of labor and materials) with minimal supervision.
• Document all work performed using computer-based service reporting procedures.
• Maintain effective quality systems and programs according to the GE Aerospace Service Quality Policy Statement.
• Responsibly complete all administration tasks on time (e.g., ensure timely completion of Service Bulletins and PMs inspections documentation for assigned accounts).
• Maintain daily interface with Customer technicians on equipment status to ensure satisfaction of primary customers.

Required qualifications:

• B.Sc. Engineering / Associates degree and 2 years technical experience, a High School Diploma and 5 years field service or electrical / mechanic technician experience, or equivalent military experience.
• Willingness to travel domestically and internationally as business requires.
• Willingness to work weekends and holidays as needed.
• Proficiency to logically troubleshoot at subsystem and system level, using identifiable problem-solving techniques.
• Shows initiative, high standards, motivation and outside of the box thinking.
• Demonstrated ability to work well with limited direction and information.
• Demonstrated ongoing effort to maintain knowledge of current technology.
• Excellent communication skills, listening skills, and interpersonal skills.
• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).
• Note: Military experience is equivalent to professional experience

Eligibility Requirement:

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

The base pay range for this position is $75,000 to $85,000 USD. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for overtime. This posting is expected to close on Sept. 12th, 2025.

Benefits:

• Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.