Field Service Engineer

Job Summary

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Position Summary

Provide on-site and remote support of standard and custom power conversion products, assemblies, and systems which include AC and DC Low Voltage Drives, Inverters for Battery Energy Storage & EV charging, Medium Voltage Drives, PLC's, and HMI's for both industrial and renewable energy applications. Conduct installation and commissioning, troubleshooting, repairs, and predictive/preventative maintenance of power conversion products/assemblies to support a variety of customer applications across North America. This individual will be an independent, customer-facing technical application engineer for several strategic accounts and customers.

Essential Job Functions

• Installation and commissioning, troubleshooting, repairs, and predictive/preventative maintenance of automated systems and power conversion products/assemblies independently or as part of a team on larger projects
• Work with motors, generators, drives, plant automation and power quality systems
• Work with a variety of PLC's including Rockwell, Emerson, GE, Schneider, and Beckhoff
• Work with a variety of HMI software including Factory Talk, Proficy View, Wonderware, Vijeo Designer, and others
• Provide hands-on, on-site training to customers
• Work with and configure industrial networks
• Work closely with in-house engineers on project design and testing of drive systems
• Display professionalism, proactively interface, and effectively communicate with the customer to build and maintain a high level of customer satisfaction
• Provide telephone, email, and other support to customers
• When required, participate in paid, rotating after hours phone duty for customer remote support and breakdown assistance
• Participate in supporting after-service sales activities such as proposing added services, spare parts, and additional upgrades
• Provide emergency field service for customers on an as needed basis
• Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner

Learning Period

Formal training at the Cleveland office and on-site training with a senior FSE when needed. Expectation to work independently within 9-12 months.

Working Conditions

Position requires approximately 60% travel in the field. Approximately 60% of above travel will be in an assigned region. Remaining travel will be supporting customers in other regions of North America and occasionally worldwide. Requires some travel short notice for emergency repairs. May require extended hours or longer trips for start-ups and emergency repairs. Work from regional "home" office when not on the road. Considerable amount of walking required. May require climbing of staircases and access ladders, working at heights, in tight spaces, outdoors in hot and cold weather, and lifting up to 70 lbs. Field work requires wearing and working in appropriate safety gear. Carry service bag (25-50 lbs.), laptop case/caddy, as well as other trade tools. Negotiate and navigate airports, airports concourses, and parking garages.

Education/License Requirements

Two-year associate degree in Electrical Engineering, Electronic Technology, Military Technical Training Program, or related.