Director, Professional Services NA - MOM

North America Director Of Professional Services Mom

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you, we would love to have you join us!

As the North America Director of Professional Services MOM (Manufacturing Operations Management), you will be directly accountable for the performance of a $30M+ Professional Services P&L, with high double digit growth and tight connection to a $250M ARR software business. You will lead teams composed of a variety of resources in technical, functional and recipe consulting, program & project management, commercial and delivery across North America developing and executing on both strategic initiatives and tactical actions and partnering with our offshore and global capability centers.

You will collaborate and interact with multiple partners, including regional services teams, senior leadership, clients, and global sales and marketing. You must excel in managing to a financial forecast, leading execution plans to deliver short to mid-term growth balanced with developing strategies to support long-term growth goals supporting the objectives of the broader Rockwell business. You will report to the Director Professional Services, NA - Cyber, Digital, MOM and work in a hybrid setting from one of our Rockwell Automation office locations.

Your Responsibilities:

• Maintain the highest level of client satisfaction balanced with delivering profitable and referenceable Professional Services engagements.
• Collaborate with regional and global Professional Services leadership to develop & implement annual business strategies (BSR), Annual Operating Plan (AOP), and execution plans with alignment to overall Rockwell Automation goals.
• Develop strong relationships at a leadership level with key clients, ensuring customer satisfaction and fostering long-term partnerships.
• Work with Global Sales & marketing and Global Industry Account teams to mature existing client base and co-develop strategy for success and expansion of key accounts.
• Collaborate with peers in all regions and across capabilities to ensure a consistent 'One Rockwell' approach is taken to internal and customer engagement.
• Provide strategic insight and subject matter expertise to partners and take an active role in joint sales calls, account presentations, proposal management and review.
• Develop regional application delivery teams; channel strategy, growth objectives, target market, applications, customers, technologies, pricing strategies, core competencies and programs
• Responsible for strategic organizational planning, management and development of the MOM North America team including hiring, retention, critical role identification, succession planning and employee development.
• Collaborate with our Global Capability Centers to ensure an effective regional/nearshore/offshore strategy for delivery is executed and solution delivery is anchored on trusted content and repeatable, standardized tools and processes.
• Coordinate cross-functional