Digital Services Thermal Technical SME

Digital Services Specialist - Thermal Sme

Vertiv is hiring a Digital Services Specialist - Thermal SME to join our Digital Services team. In this role, you will be the subject matter expert for analyzing system data and driving insights that improve the performance of digitally enabled Thermal products. You'll collaborate with engineering, technical support, and field service teams to ensure data accuracy, troubleshoot complex issues, and deliver innovative solutions that enhance customer outcomes. This position offers the opportunity to influence product performance, contribute to strategic initiatives, and play a key role in shaping the future of digital thermal management. This position is remote, with occasional on-site travel and global team collaboration. The ideal candidate will bring deep expertise in Thermal systems diagnostics, delivering actionable insights for predictive remediation in mission-critical environments, and champion continuous improvement initiatives. Experience with digital platforms for data analysis is highly desirable. Familiarity with predictive analytics concepts, machine learning applications, and data center operations is preferred.

Responsibilities

• Serve as the subject matter expert in interpreting parametric, telemetric, diagnostic, and alarm data for digitally enabled Thermal products.
• Partner with engineering, technical support, and field service teams to validate event data and ensure accuracy across digital platforms.
• Analyze and resolve performance issues, providing remediation strategies and technical guidance to field technicians and customers.
• Advance the analysis, validation, and troubleshooting of Thermal system data to improve reliability, efficiency, and service quality.
• Support the mapping and correlation of telemetry and diagnostic data to alarms, events, and incidents to enhance incident response.
• Collaborate on the integration and refinement of Thermal data models within Digital Services systems.
• Apply best practices and innovative approaches to optimize product management and drive continuous improvement.
• Lead the creation of technical documentation, knowledge articles, and support resources for Digital Services in relation to Thermal products.
• Monitor industry trends and emerging technologies, recommending process and platform enhancements.
• Participate in customer engagements, on-site escalations, special projects, and strategic initiatives as assigned.

Qualifications

• Bachelors' degree in Mechanical Engineering or equivalent experience required.
• Minimum of five years' experience interacting with customers at a technical level required within the Data Center environment.
• Working knowledge of digital service solutions, with a focus on leveraging these platforms to monitor, analyze, and troubleshoot data from Thermal systems.
• Experience and knowledge of Vertiv Thermal products is a plus.
• Deep expertise in Thermodynamics and proven ability to analyze complex Thermal systems.
• At least 5 years of experience in Thermal systems diagnostics and remediation.
• Experience working with proprietary cloud-based platforms for data analysis is highly desirable.
• Understanding of machine learning concepts and their application in predictive analytics is a plus.
• Experience in data center environments is strongly preferred.
• Experience interfacing with global or international teams is a plus.
• Excellent writing and verbal communication skills.
• Excellent organizational and time management skills.
• Strong leader