Digital Services Practice Lead - Global Services

Digital Services Practice Lead

As the Digital Services Practice Lead, you will drive the design of world-class service offerings that deliver measurable value to our customers and fuel profitable growth for Vertiv. In this global role, you will lead the full lifecycle of service design-from market discovery and customer research to cross-functional collaboration and go-to-market planning-ensuring our digital service offerings align with customer outcomes and business objectives. You will serve as the subject matter expert and thought leader for digital service offerings, deeply engaged with customers, business units, and regional and functional teams. By translating market insights into actionable strategies, you will architect offerings across the consulting, implementation, lifecycle, and optimization product lines that enhance our competitive advantage. Your success will be defined by your ability to transform complex customer challenges into scalable, differentiated service solutions that drive long-term value. This role is ideal for a creative thinker who thrives in a collaborative environment and is driven to create service offerings that deliver meaningful customer outcomes.

Responsibilities:

• Service Design: The Digital Services Practice Lead is responsible for designing service offerings, in support of their domain, across the service product lines of Consulting, Implementation, Lifecycle, and Optimization.
• Market Discovery and Alignment: Own market discovery in the Digital Services domain by analyzing market segments, customers, their challenges, and the specific outcomes they seek to design service offerings that are aligned with market demands and customer expectations.
• Subject Matter Expertise: Provide subject matter expertise in the Digital Services domain with responsibility for profitable revenue generation. As a subject matter expert, represent Vertiv as a thought leader in industry publications, conferences, and customer-facing events.
• Co-Creation and Collaboration: This is a matrixed role, coordinating closely with engineering, regional sales & service teams and the global service product line Leaders.
• Translate user research in collaboration with Engineering to ensure alignment between discovery and delivery.
• Create business plans for potential service offerings in collaboration with regional service teams and Product Line leaders.
• Support Product Line Leadership in the development and execution of business plans to achieve year over year growth targets.
• Work with regional service teams in the marketing and selling of service products across your assigned domain.

Requirements:

• Bachelor's Degree in Engineering or related technical degree.
• 5+ years of experience working on Digital Services products and services as either a Digital Services Service Designer, product designer, engineer, or user researcher in a technology-powered organization.
• Demonstrated ability to solve hard problems, assess risks, and to structure data-informed arguments in written, visual, and verbal communication mediums.
• Proven ability to quickly develop collaborative cross-functional and cross-regional relationships to deliver customer and business outcomes.
• Demonstrated working knowledge of multiple functional business areas - engineering, finance, sales, and marketing.
• Strong Technical knowledge of data center Digital Services products and applications.