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Customer Support Specialist
Assist members with enrollments and inquiries via high-volume phone support
Vandalia, Ohio, United States
Entry Level
11 hours agoBe an early applicant
Ohio Staffing
An organization providing employment services and resources within the state government framework.
773 Similar Jobs at Ohio Staffing
Customer Support Specialist
Join our team as a Customer Support Specialist and play a vital role in supporting our daily operations. We're looking for an organized, detail-oriented individual with strong communication skills and the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Answer high-volume phone calls from members and assist with their inquiries
- Accurately process member enrollments over the phone, following a provided question list
- Perform data entry into the member portal; submit records and confirm successful completion
- Scan and index documents to ensure accurate digital recordkeeping
- Distribute incoming mail and support general office functions
- Handle routine outreach to vendors as needed
- Post eligibility information and run regular reports for department use
Requirements:
- Previous experience in customer service and data entry preferred
- Excellent communication and organization skills
- Ability to manage multiple tasks and prioritize effectively
- Comfortable working in a high-volume, deadline-driven setting
About Ohio Staffing
An organization providing employment services and resources within the state government framework.