Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in West Chester NT, Ohio. In this contract to permanent position, you will play a vital role in handling customer inquiries, managing appointments, and ensuring seamless communication between teams. This opportunity offers a dynamic environment where your organizational skills and customer service expertise will be highly valued.

Responsibilities:

• Respond promptly to incoming customer inquiries, providing detailed information and scheduling appointments.
• Maintain consistent follow-ups with leads to ensure timely communication and conversion to sales.
• Coordinate and organize sales appointments, accurately recording details in the system.
• Track the progress of scheduled leads and ensure effective conversion rates.
• Submit and process paperwork for sold jobs, ensuring accuracy and completeness.
• Collaborate with the warehouse to ensure the correct equipment and parts are prepared for each job.
• Communicate professionally with sales teams, partners, and warehouse staff to resolve issues and ensure smooth coordination.
• Utilize office software and company systems to manage leads, update customer records, and maintain accurate documentation.
• Provide administrative support to the sales and operations teams to enhance daily efficiency.
• Assist with general office tasks to support organizational operations.

Requirements:

• Proven experience in customer service or call center environments.
• Strong skills in answering inbound and outbound calls.
• Proficiency in Microsoft Excel and Microsoft Word.
• Ability to manage data entry and maintain accurate records.
• Skilled in scheduling appointments and coordinating tasks.
• Excellent communication abilities, including email correspondence.
• Experience with order entry and customer information systems.
• Detail-oriented with the ability to multitask effectively.