Customer Service Representative

Dealer Analyst (Customer Service Representative)

We at Kelly are seeking a Dealer Analyst to work at a premier auto manufacturer in Troy, OH. Pay: $19/hr Hours: 9:30am-6pm Monday-Friday This position is ONSITE in Troy, OH, must be able to commute to Troy, OH.

Why you should apply to be a Dealer Analyst:

• Work with a premier client in the automotive industry.
• Enjoy a competitive pay rate.
• Opportunity to work with a team of experienced professionals.
• Opportunity to learn and grow in a fast-paced environment.

What does a Dealer Analyst do?

• Answer incoming phone calls in order to assist dealerships with order entry automotive parts questions.
• Actively listen to our representatives and their needs.
• Be able to effectively communicate in an articulate, empathetic, and professional tone.
• Accurately record information in various computer applications (2-screens) during the telephone call or issue resolution process.
• Make outbound calls to resolve issues.
• Research parts problems.
• Use dealership resources, SOP, good business judgment, and customer service skills to effectively solve issues.
• Proactively communicate potential issues internally with management and other dealerships via text, email, and/or phone in order to provide the best possible customer experience.

Requirements:

• Ability to stand (and walk) throughout entire shift.
• Remain stationary for long periods of time and complete repetitive motions.
• Operate office equipment.
• Maintain a professional business casual appearance and work space.
• Attention to detail, quality minded.
• Team oriented attitude.
• Ability to understand verbal and written directions in English.
• Ability to work Saturday overtime as workload demands.

Education/Experience:

• High School or GED Equivalent (required)
• 2 years of experience (preferred)

Skills:

• Typing, Telephone etiquette, Call Center Support, Customer Service, Email monitoring, time management, excel.

What happens next:

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply today!

About Kelly:

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.