Customer Service Representative (hybrid Schedule)

Customer Service Representative

Let us power your potential benefits start day one! Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you. Ready to reach your potential? It's time to look at Taylor.

Your Opportunity: Taylor Communications, a division of Taylor Corporation, is looking for a Customer Service Representative to join their team in Dayton, OH! Your schedule: Monday - Friday, 9:00am - 6:00pm with three days + in office.

Your Role

As a Customer Service Representative, you play an integral part in meeting all company goals: guarantee satisfaction and value for our customers, contribute to a work environment that fosters pride in being part of a winning team, and contribute to the company's goals of achieving cost efficiencies by maintaining high productivity and quality standards. You are also responsible for supporting the company vision and mission. This position requires tact, sensitivity, and professionalism, because you will be in contact with current and prospective customers, and are in a strong position to influence their satisfaction and our company prosperity.

Your Responsibilities

Work independently and within a team to deliver a consistent, exceptional customer experience every time. Manage all communications-written, verbal, and in person, in a professional, proactive, and efficient manner. Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly, and accurately. Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution. Successfully establish, manage, and exceed customer expectations throughout all engagements. Engage appropriate resources to assist or resolve service issues as necessary. Understand and appropriately use the company pricing system and policies. Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities. Manage workflow to meet customer deadlines in a team environment. Understand and help the customer articulate their needs. Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs. May act as a coach/mentor to other CSR's. Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience. Coordination of projects and complex customer deliverables.

You Must Have

High School education or equivalent. At least 3 years of related/relevant experience in a Customer Service position or specialization. Strong MS Office skills with emphasis on Excel and Outlook. Advanced computer experience and ability to implement new technologies.

We Would Prefer

2 or 4 year college degree. Print, marketing, or promotional product experience and/or Salesforce.com knowledge.