Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Dayton, Ohio. This position involves supporting records operations and ensuring high-quality service in a non-profit setting. As a long-term contract role, you will play a pivotal part in assisting customers with vital statistics and maintaining compliance with state regulations.

Responsibilities:

• Handle registration tasks using state-specific software to manage vital records.
• Review and verify records for accuracy, making necessary corrections.
• Provide guidance to customers on completing forms and address inquiries related to registration processes.
• Process and issue requests through in-person counter services or online orders.
• Ensure documents and records are preserved in compliance with state auditing and regulatory standards.
• Modify and maintain departmental records as assigned.
• Coordinate with external agencies to order records and transfer records appropriately.
• Participate in cross-training initiatives and perform additional duties as required.

Requirements:

• High school diploma or equivalent.
• At least 2-3 years of experience in a customer service-focused environment.
• Proficiency in Microsoft Office applications, including Word and Excel, or similar software.
• Strong ability to handle inbound calls, data entry, and email correspondence.
• Willingness to adapt responsibilities and working hours during public health emergencies or crises.
• Exceptional attention to detail and commitment to maintaining confidentiality.
• Effective communication skills and ability to assist diverse customers.
• Ability to work collaboratively and cross-train for various tasks.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.