Customer Service Representative, Internet/voice Repair

Job Title: Customer Service Representative

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. Be part of the connection as a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company. What our customer service representatives enjoy most includes continuously learning and turning that knowledge into customer service wins, uncovering customers needs, creating solutions, and resolving problems, making a positive impression on customers through a best-in-class experience, representing a Fortune 100 company with professionalism and courtesy, and working in an open, friendly environment with a supportive, energetic team. We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you. What you'll bring to Spectrum includes required qualifications such as a high school diploma or equivalent, ability to work a variety of schedules including nights, weekends, and holidays, and ability to read, write, speak and understand English. Preferred qualifications include 6+ months of customer service or related experience, 6+ months of basic technical support experience, 6+ months of heavy volume phone experience, 6+ months working with computers and software applications, MS Office, computer skills, typing, communication, organization, time management, customer service, dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient. Spectrum connects you to more with advanced diagnostic tools to help you address technical inquiries, learn from managers and work with team-oriented colleagues who want you to grow and succeed, generous $20 per hour starting pay, the growth of our industry and evolving technology will power your career as you move up or around the company, we invest in your learning, and provide paid training and coaching to help you succeed, our comprehensive benefits are among the best in the industry. Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.