Customer Service Rep

Customer Service/Data Entry Clerk

Adecco is looking for a Customer Service/Data Entry Clerk in the Maumee area. First shift Monday thru Friday 9am to 4:30pm $20/hr Duties:

• Primary contact for all inquiries from customers regarding orders, quotes, deliveries, changes, shipping and data entry, quality concerns, expedites, product returns and sales follow up on product lines new and existing through verbal and written communication.
• Responsible for contract review relating to customer purchase orders, quotes, and customer specific requirements.
• Works with Customer Service Supervisor to resolve customer requirements; drafting correspondence for external/internal customers in response to specific inquiries.
• Responsible for disseminating terms and conditions, special instructions, configuration changes, quality, pricing and/or other requirements throughout the organization in accordance with written procedures.
• Captures contractual documents, distributes copies to appropriate parties and retains them in accordance with internal and/or customer retention requirements.
• Vast knowledge of division policies/procedures to resolve customer inquiries relating to product application, customer specific requirements, and quality claims.
• Review customer requests for quotes and government solicitations (with guidance of the Contracts & Customer Service Supervisor and Customer Service Manager). Coordinates with sales team and functional areas on new opportunities. Responsible for inputting data (sales orders, RFQ, pricing, status, etc.) into the ERP system and ensuring data is accurate and complete.
• Coordinates with finance to set up new customer accounts, obtaining tax exempt documentation, and validating purchase order for alignment to company payment terms and conditions.
• Support Account Receivable initiatives by resolving pricing and shipping discrepancies.
• Collaborates with all functional areas to identify opportunities that support continuous improvement initiatives.
• Maintains professional business relationships with customers. Sharing information with Sales and Marketing to maintain competitiveness.

Pay Details: $20.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.