Customer Service Professional I/II

Joining the Metallus Team

Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets. This role is eligible for our hybrid work schedule.

Purpose & Scope: To assist customer service and inside sales functions for Scrap/Alloys and TSB Metal Recycling LLC (TSBMR). Provide superior customer service and maintain strong relationships with customers. Maintain the design, implementation and continuous improvement of the processes, systems and procedures required to support Scrap, Alloy and TSBMR activities. Maintain and improve quality and management control systems. Perform in-depth analysis of business performance to identify opportunities to improve customer service and profitability. Work with cross-functional teams (Finance, Scrap Operations, A/R, A/P, Corporate Shared Services, IT, Plants) to resolve problems and increase value.

Responsibilities:

• Develop and present business proposals to prospective customers.
• Lead the implementation process for new accounts.
• Develop and maintain customer scorecard.
• Understand customer requirements, resolve their problems, help them improve their performance, make visits as required, and act as first point of contact for customers. Must be accessible during off-hours to address urgent customer problems.
• Sell scrap materials on the behalf of Metallus entities across the United States, making sure they receive the best possible value for the material.
• Monitor market pricing levels and trends to make sure TSBMR maintains competitive pricing in a very dynamic and volatile scrap metals market which requires review and analysis of pricing data for 8-10 regional markets across the United States and for scores of different commodities.
• Maintain pricing for the business.
• Manage accounts receivable and take necessary actions to address any past due accounts.
• Work with team to develop the annual business plan.
• Perform in-depth analysis of sales volume, pricing and profitability data to provide forecast information and identify opportunities to improve profitability.
• Develop/improve the systems, processes, and procedures required to support current business activities, as well as growth initiatives. Includes enhancements to Mayer Scrap Management System, On-Base workflow process, coordinating our back-office support provided by Corporate Shared Services (TERI), and continual improvement of the TSBMR quality system.
• Train TSBMR associates on best practice account management techniques, processes and systems (Mayer, On-Base, etc.).
• Implement management control system (SOX) to assure strong management controls and compliance.

Technical Skills:

• Customer skills
• Communication skills
• Problem-solving skills
• Proficient in email, data analysis, and presentation
• Ability to work in teams and across functional areas
• Knowledge in quality systems

Minimum Qualifications:

• High school diploma or equivalent with 5 years of experience in customer service, sales account management, or finance.
• Associates degree in engineering, business, or math with 2 years of experience in customer service, sales account management, or finance.

Preferred Qualifications:

• Bachelor's degree in engineering, business, or math with 2 years of experience in customer service, sales account management, or finance.

The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, includi