Customer Service - Fleet Coordinator

Fleet Support Coordinator - Customer Service

Remote After Training | Akron, OH (Onsite Training Required) After training: Primarily remote, with 2–3 in-office days per month Pay $16-19 per hour We are seeking Fleet Support Coordinators to join the Custom team. This is a high-volume customer service position serving as the primary liaison between drivers, clients, and internal departments. You will assist shipments from pickup through delivery, communicating delays, resolving issues, and ensuring a positive driver experience. #1 skill required: Excellent customer service ability.

Schedule Requirements

Candidates must be able to work the assigned schedule. Shifts will fall any day between Sun–Sat with hours between 7:00 AM–9:30 PM. Once assigned, the schedule will remain consistent (5 days/week, 8-hour days). Likely shift options include:

• Mon–Fri 9:00 AM–5:00 PM
• Mon–Fri 12:30 PM–9:00 PM
• Sun–Thurs 10:00 AM–6:30 PM
• Tues–Sat 12:30 PM–9:00 PM

Training & Work Arrangement

3-week onsite training in downtown Akron Schedule: Mon–Fri, 8:30 AM–5:00 PM

Key Responsibilities

Serve as the primary liaison between drivers and clients/internal teams. Monitor all in-progress shipments and intervene as needed. Communicate delays (weather, traffic, mechanical issues, etc.) to clients and internal departments such as Sales or Safety. Manage high-volume inbound calls from drivers and carriers. Document all interactions thoroughly in the freight management system. Respond to contractor questions and resolve basic issues; escalate when required. Utilize strong listening skills to understand driver needs and provide solutions. Adapt quickly to changing priorities in a fast-paced environment. Perform other duties as assigned.

Minimum Requirements

High School diploma or GED 1+ year of customer service experience Transportation, logisitics or dispatching experience a must Strong verbal communication Solid documentation skills Problem-solving and decision-making abilities Ability to manage a fast-paced workload

For immediate interview and quick hire, send resume to chrc511@kellyservices.com As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.