Customer Service Representative/hnas

Job Opportunity At Highmark Inc

Job Summary: This position operates on the 2nd shift from 1:30 pm to 10 pm EST. The role focuses on resolving standard and occasional non-standard customer inquiries, comments, and concerns through a seamless and positive customer experience.

Essential Responsibilities:

• Engages with customers in a confident and compelling manner, performing the full range of customer service duties.
• Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
• Responds to a diverse set of customers with an equal level of confidence.
• Works independently, utilizing the knowledge center, and answering customer inquiries.
• Routinely responds to customers with in-depth product knowledge.
• Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
• Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns.
• Other duties as assigned or requested.

Education: High School Diploma/GED Required

Experience: 1-3 years in customer service or call center environment Required

Skills:

• In-depth product knowledge
• Superior listening skills
• Multi-tasking with efficiency
• Effective questioning techniques
• Ability to de-escalate challenging customer inquiries

Language Requirement: None

Travel Requirement: 0% - 25%

Physical, Mental Demands and Working Conditions: Office-based, rarely travels, rarely lifts up to 50 pounds.

Disclaimer: The job description indicates the general nature and essential duties and responsibilities of work performed by employees within this job title.

Compliance Requirement: Employees must comply with the company's Code of Business Conduct and adhere to applicable federal and state laws.

Pay Range Minimum: $19.27 Pay Range Maximum: $26.88