Client Services Associate

Client Services Associate

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment. Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals. Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world's largest organizations to reimagine waste management for a smarter, more sustainable world. All that we're missing is you. Apply today!

About the role The Client Services Associate (CSA) is responsible for processing customer order requests, taking customer calls, maintaining company databases and is responsible for interacting with various internal departments and operations to facilitate services. The duties may include, but are not limited to, the following:

• Demonstrate an ability to understand and build the foundational knowledge required to be successful within the waste industry
• Show curiosity and eagerness to learn higher level concepts
• Funnel customer calls and transfer them to the appropriate department(s)
• Monitor and manage general service e-mail account(s)
• Enter sales orders and other key data into company database(s)
• Track and monitor any outstanding sales order related issues such as missing pricing, expired approvals, etc.
• Assist with customer schedules as communicated by Central Facility Schedulers
• Report daily on outstanding items to key personnel
• Communicate as needed with customers, customer service, sales, and operations regarding customer sales orders
• Ensure a high level of accuracy in data management
• Follow all standard operating procedures and work instructions
• Maintain all regulatory related training

Other duties as assigned

Qualifications & Requirements

• Demonstrate the ability to work within a team environment
• Strong data management skills
• Proficient in Microsoft Office Suite
• High attention to detail
• Strong organizational and record keeping skills
• Excellent communication skills (including email and phone)
• Ability to maintain customer and company confidentiality
• Ability to pass pre-employment background check

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job according to specific department and group requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.