Associate Technology Support Analyst

Associate Technology Support Analyst

As an Associate Technology Support Analyst, you will support all technologies in a distributed environment. You will identify, troubleshoot, and remediate issues, take ownership of all IT building-related incidents and follow standard ITSM policies and procedures.

What You'll Do:

• Monitor system activity to ensure the availability and performance of all Kohl's IT business services and will provide systems maintenance, support and enhancements
• Install and upgrade software and hardware
• Monitor and troubleshoot system performance
• Develop and run related automation scripts and reporting tools
• Contribute to the design and implementation of systems and processes in collaboration with Site Reliability Engineering (SRE), Balanced Teams (BT) or Corp Project teams
• Understand the integration of system components, learn new concepts and quickly train others
• Develop knowledge of the system process and apply solutions and recommendations to hardware and software
• Contribute to the development of new principles, concepts, policies, procedures and standards
• Ensure the development of comprehensive support tools during the application development process
• Create automation of system monitoring, recovery and optimization processes
• Provide all levels of technical support on all systems and processes, support incident response and determine whether issues are user, procedural, environmental, local, global or systemic
• Understand golden signals and observability and participate in IRs and blameless retros
• Work to eliminate toil by automating repetitive issues and self-serviceability and reduce risks by simplifying the ecosystem
• Additional tasks may be assigned

What Skills You Have Required:

• 3+ years of experience in the performance of technical tasks
• Associate's degree in MIS, Computer Science or a related field

Preferred:

• Bachelor's degree in MIS, Computer Science or related field
• Retail experience