Associate Sales Engineer - Aluminum - Aurora, Ohio

Associate Sales Engineer

Pyrotek is seeking a motivated, technical individual with a passion for delivering exceptional customer service and driving industrial sales growth. Ideal candidate having experience in manufacturing, industrial sales, or customer-facing role, preferably within the aluminum industry.

Essential Duties and Responsibilities:

• Manage and grow assigned sales territory accounts, by:
• Creating a mutually beneficial working relationship with customers that continuously meets/exceeds expectations.
• Proactively identifying decision makers for initiating the sales process.
• Effectively negotiating pricing, minimum order quantities, and supply agreements with customers, and communicating changes internally for customer demands.
• Promptly providing technical support and resolutions to customers; and collaborating internally as needed.
• Soliciting sales of new or additional products, preparing pricing, and presenting quotations.
• Continuously maintaining awareness of competitors' activities and employing counter measures to beat or contain competitor efforts.
• Prospecting new customers, preparing pricing, and presenting quotations.
• Correctly developing and preparing customer purchase agreements and submitting to Supply Chain personnel for final review prior to customer signing.
• At a minimum, each quarter, review agreement levels versus actual performance to ensure customers meet agreement terms.
• Assisting as needed to resolve customer accounts receivable issues.
• Presenting internal and customer technical presentations, as requested.
• Meeting/exceeding sales and gross profit targets.
• Actively strategizing with management on sales tactics.
• Provide effective sales support and ensure customer expectations are met/exceeded for assigned sales accounts and products, by:
• Regularly visiting customers at their facilities with the purpose of building customer rapport, performing training, and/or selling products and services.
• Gathering data, drafting and pricing quotes, and preparing reports and/or presentations.
• Setting final new prices, margins, and quotations within company pricing guidelines for new products or services.
• Appropriately fielding customer calls, handling orders, and responding to customer inquiries in a timely and efficient manner.
• Partnering with customer service, operations, and supply chain to ensure order fulfilment expectations are met.
• Fielding and resolving customer complaints concerning billing or products and documenting accordingly and timely by utilizing the CRM to initiate RMA's/customer credits for approval.
• Researching and addressing all customer problems and requests, including defining best products as a solution.
• Establishing positive and collaborative working relationships with internal sales engineers, manufacturing operations, applicable vendors, and suppliers.