Application Support Technician

Application Support Technician

Location: Lima, OH; On-site

Be the tech behind the tools- drive customer success with seamless AMCS software support and innovation! As an Application Support Technician, this individual is responsible for executing AMCS software installations remotely or on customer sites as needed. AMCS software is vital to providing excellent internal and external customer service by ensuring the accuracy of invoicing, fleet management and supply needs. This person will perform AMCS upgrades remotely for customers, ensure meters are importing accurately to PERRY proTECH's ERP, and will assist sales by preparing assessments for their customers regarding usage, age and performance of their devices.

About This Role:

• Provide pre- and post-sales support to front line sales by preparing and executing assessments
• Install AMCS remotely and onsite for customers
• Team with Imaging Onboarding Specialist and Network Analyst to ensure all new customers and devices are reporting accurately
• Provide assistance in the ongoing maintenance of the AMCS server at PERRY proTECH
• Perform AMCS upgrades remotely for customer installations
• Verify meters are exporting to PERRY proTECH's ERP system
• Troubleshoot "stale" accounts or device issues
• Aid in the retrieval of missing meters
• Assist Billing Department with meter requests
• Work closely with software vendor to maintain support for bug fixes and latest updates

Requirements & Qualifications:

• Excellent time management abilities
• Excellent analytical abilities
• Ability to set priorities and manage multiple projects simultaneously
• Self-motivated, flexible, and take initiative
• Excellent verbal and written communication skills
• Prioritize customer service and client satisfaction
• Minimum of associate's degree; or one to two years related experience and/or training; or equivalent combination and experience
• Knowledge and experience with the following communication protocols - TCIP/SNMP, DHCP and Firewall Technologies
• Remote Desktop Connection Experience
• Knowledge and experience with Windows operating systems
• User Administration Services
• Field Engineer FE grade 3

Why Join Our Team of Employee Owners?

We are proud to be employee owned! Employees of PERRY proTECH share in ownership through our Employee Stock Ownership Plan (ESOP.) Our ESOP is an additional retirement benefit that holds stock in our company. When the company does well, our employees share in the rewards of our success. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP), an added retirement benefit that is completely paid for by PERRY proTECH. Our ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer.

To Apply: Send resume to Max.Downing@jfs.ohio.gov with "Application Support Technician" in the subject line.