Account Service Representative - Westerville, OH

Account Service Representative

Are you looking for an opportunity in an energetic office environment that allows you to utilize your administrative and customer service skills? The Account Service Representative (ASR) plays a vital role in our operation's structure. As a third-party logistics provider (3PL), R2 Logistics provides shipping solutions for manufacturing customers nationwide. ASR's ensure seamless communication from order entry to freight delivery, allowing us to provide the highest level of customer service.

Responsibilities:

• Data Entry – Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements
• Tracking Shipments – Communicating via phone and email with contracted carriers to record their locations
• Problem Resolution – Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery
• Schedule Management – Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts
• Book loads – Negotiating rates with partner carriers to cover shipments
• Assist with additional responsibilities as needed

Requirements:

• A proactive approach to problem-solving
• Effective and persuasive communication skills
• Ability to provide outstanding customer service when faced with a challenge
• Excellent follow-up skills, with a keen eye for details
• Ability to multitask and produce results in a time-sensitive setting
• Energetic and positive attitude

Benefits:

• Medical/Dental/Vision/Life insurance
• Paid holidays, vacation, and sick time
• 401K with company match
• Competitive compensation
• Full-cycle training (industry & position)
• Opportunity for internal career advancement

About R2 Logistics: Founded in 2007, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a 'strive to win' competitive mentality. As a third-party logistics (3PL) company, we provide our customers access to our network of contracted transportation providers. With no trucks of our own, we contract asset-based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers. R2 Logistics is an equal opportunity employer. All qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected veteran. R2 Logistics participates in E-Verify, and will provide the federal government with your Form I-9 information to confirm US work authorization upon acceptance of a job offer and completion of the Form I-9.