User Experience Manager - County Operations (IT Manager 1)

User Experience Manager - County Operations

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles:

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government.

What You’ll Do:

The Office of Information Services is embracing IT Transformation and Digital Experience leading our county end user into the new digital age. In order to achieve success, our end user community will need guidance and technology mentoring to embrace our transformation. The User Experience Manager will supervise and lead a new UX team to initiate and manage our efforts. You will manage a team of 5 driving a program to facilitate end user familiarization of the ODJFS desktop, network and program applications and offering subject matter expertise in each to ODJFS end users including documentation or user guides of each, publishing support documentation, presenting application in public forums, presenting online seminars. Other key duties will include supporting the County Relationship Manager with technical support regarding TPOC inquires, managing TPOC databases, technical writing, and drafting of outbound communications. In addition, staff will be providing business analyst support in regard to existing county technology business process or examining and documenting county technology needs and reporting findings to ODJFS OIS leadership.

The User Experience Manager will oversee staff participation in ODJFS project teams and take active roles in county engagement for requirement contributions and outbound project communications.

In this position you will be exposed to and responsible for:

• County Business Intelligence
• Projects
• BRM Assistance
• TPOC\LSC Database
• Email Communications
• Surveys
• Application SME
• TSSP Owner
• Technical Writer
• Product Guides
• TPOC Training
• OCATS
• Online Seminars
• Presentations
• Public Speaking
• County Portal Owner

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Travel: This position requires occasional in-state travel to any of 88 counties in Ohio. Responsibilities include conducting site visits, attending local meetings, and coordinating with county officials. The ideal candidate must have a valid driver’s license, excellent organizational skills, and the ability to manage a flexible schedule. Overnight stays and occasional weekend work may be necessary to meet travel demands.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

The candidate, at minimum, must have the following:

• Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language, logic-based mathematics, data base concepts, computer systems analysis & design, & basic data processing concepts; Additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 18 mos. exp. in performing project management functions as defined in series purpose.
• 8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 18 months exp. in performing project management functions as defined in series purpose.
• 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.
• In offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language, logic-based mathematics, data base concepts, computer systems analysis & design, & basic data processing concepts; 3 yrs. exp. in utilizing word processing software; 3 yrs. exp. in utilizing internet browser(s) for research; 54 mos. exp. which included following: knowledge of information technology architecture components, developing information technology strategic plans, preparing & making presentations/public speaking, writing information technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management; 2 yrs. exp. in utilizing e-mail system; 18 mos. exp. in project management or lead role on information technology project; 12 mos. exp. in utilizing spreadsheet software; 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.

Or the equivalent of Minimum Class Qualifications For Employment noted above.

Tips For Your Application:

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information:

This position is in the State of Ohio's E1 Pay Schedule, Pay Range 16. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $47.90 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.