Salesforce Lead Development/administrator (software Development Specialist 3)

Salesforce Lead Development/Administrator (Software Development Specialist 3)

Organization: Public Utilities Commission

Primary Location: United States of America-Ohio-Franklin County-Columbus

Compensation: $40.59 commensurate with experience

Schedule: Full-time

Work Hours: 8-5, Flex Available

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill: Software Development/Implementation

Technical Skills: Cloud computing, Software development/implementation, Salesforce

Professional Skills: Analyzation, Attention to Detail, Interpreting Data, Leading Others

Primary Technology: Customer Relationship Management

About Us: Our mission is to assure all residential and business consumers access to adequate, safe and reliable utility services at fair prices, while facilitating an environment that provides competitive choices.

About The Information Technology Department: The Information Technology (IT) Division works collaboratively with all PUCO departments to identify, procure and support information technology solutions necessary to perform the mission critical business functions of the PUCO. IT subject matter experts: maintain more than 50 business applications; plan, design, build and deploy new IT solutions; provide support for phones, tablets, laptops, desktops and printers; maintain production systems; and manage PUCO's websites and webcasting activities. In addition, the IT division coordinates infrastructure support and IT security services with the Department of Administrative Services (DAS) and the Office of Information Technology (OIT).

Job Description

Salesforce Lead Development/Administrator (Software Development Specialist 3)

Information Technology Department

Hourly Rate: $40.59 commensurate with experience

What You'll Do:

• Create and maintain Salesforce configuration changes, including Flows, custom fields, page layouts, record types, and custom settings.
• Manage and maintain sandbox environments for development and testing.
• Promote and deploy code across multiple environments using established DevOps practices.
• Identify and gather business and technical requirements; translate them into best-practice, scalable Salesforce solutions focused on excellent user experience.
• Evaluate and recommend platform features; identify unused or underutilized functionality.
• Implement and advocate for security best practices in application development.
• Develop and maintain a Salesforce platform roadmap in coordination with stakeholders.
• Conduct proactive system maintenance, including Security Reviews, Release Updates, Health Checks, and Optimizer assessments.
• Apply DevOps and release management best practices to ensure smooth deployment cycles.
• Participate in and lead requirements gathering, solution design, and development efforts.
• Utilize Test-Driven Development (TDD) methodologies to ensure robust and maintainable code.
• Provide production support and resolve issues in a timely manner.
• Lead focused technical discussions and mentor junior developers.
• Create, review, and maintain technical documentation, including system design and support guides.
• Collaborate effectively with various IT teams and business stakeholders.
• Perform additional duties as assigned.

Report in location: 180 E. Broad St., Columbus, Ohio 43215, Franklin County.

*Our agency does not participate in H1-B Visa Sponsorship.

PUCO core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across PUCO departments. Most positions perform work on-site at the PUCO Central Office. Flex-time schedules are based on operational need and require supervisor approval.

Salary Information: Unless required by legislation or union contract, starting salary is set at the lowest rate of the salary range. In most cases, successful employees will increase a step in the salary range within six months, with subsequent step increases occurring every year. In addition, the State of Ohio offers cost of living adjustments, longevity supplements after five years of public service, and wellness incentives.

Why Work for the State of Ohio: At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website!

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

60 mos. combined work experience in any combination of the following: assuring requirements are defined and approved, performing code reviews and ensuring application development standards are met including 12 mos. work experience in the primary technology (Salesforce) as specified by the agency position description & job posting.

Technical Skills: Salesforce, Software Development/Implementation, Cloud Computing

Professional Skills: Attention to Detail, Analyzation, Interpreting Data, Leading Others

Supplemental Information: Applications must clearly indicate how the applicant meets the minimum qualifications for the position. All answers to the supplemental questions must be supported by information provided in the work experience &/or education sections on your civil service application. Please do not use "see resume" as a substitution for the completed application; assumptions will not be made. If you have attached supporting documents in the past, you must make them relevant on your current application. This is done in step 7 "Additional Attachments." If you don't demonstrate how, you meet minimum qualifications in the supplemental questions, your application may be disqualified from consideration.

For Bargaining unit positions, the provisions of the Ohio Civil Service Employees Association contract apply.

Selection devices, proficiency testing and/or assessments may be used to determine if an applicant meets and is proficient in the minimum qualifications for this position. If you are applying for the same classification within a four month period, your previous score from the selection instrument (interview, proficiency test and/or assessment) may be carried forward for consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.