IT Services & Asset Management Coordinator (IT Consultant 1)

IT Services & Asset Management Coordinator (IT Consultant 1)

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone's world!

Guiding Principles:

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government.

What You'll Do:

We are seeking a proactive and detail-oriented Information Technology Professional to support software billing operations, end-user software support, mobile device lifecycle management, and network circuits covering the State. This role is essential to the efficiency of IT operations, ensuring accurate billing, responsive software support, and seamless provisioning and deactivation of mobile devices. Additionally, it involves managing circuit vendors and ensuring that all connected sites are active and compliant with company standards.

The key responsibilities for this position can be broken down into three categories: Software & Billing, Mobile Device Lifecycle Management, and Circuit Auditing and Vendor Management. Duties include but are not limited to:

Software & Billing Support

• Manage IT software billing processes, including invoice tracking, discrepancy resolution, and coordination with finance teams.
• Maintain accurate records of software licenses, renewals, installations, and configurations.
• Develop and maintain user guides and knowledge base articles to support self-service and training.
• Train new employees and team members on billing procedures and software request workflow.

Mobile Device Lifecycle Management

• Coordinate cellphone requests for new hires and existing staff.
• Set up and configure mobile devices with required security policies and enterprise applications.
• Manage deactivation and recovery of devices upon reassignment or separation.
• Maintain asset tracking and ensure compliance with mobile device policies.
• Monthly reconciliation on billing for vendors and vendor management.

Circuit Auditing and Vendor Management

• Conduct thorough audits of circuits across over 88 Counties to ensure compliance with company standards and regulatory requirements.
• Manage relationships with circuit vendors, ensuring all sites have active circuits and addressing any issues related to circuit configurations and usage.
• Maintain records of which sites have active circuits and resolve discrepancies in circuit configurations and usage.

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Travel: Occasional travel within the state of Ohio.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

The ideal candidate, at minimum, must have the following:

• Completion of Associates or Greater core program in any of the following: Information Technology, Electrical Engineer, or Telecommunication.
• AND 2 years training or experience in Systems Analysist and Design
• AND 12 months training or experience in any of the following: Systems development, Telecommunications, or Networking

Or Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application:

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application.

Pay Information:

This position is in the State of Ohio's OCSEA Pay Schedule, Pay Range 35. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $40.59 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year.

ADA Notice:

If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.

Selection Priority Notice:

Current employees of ODJFS in the OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal an OCSEA applicant is not selected for this position.

Background check information:

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

ADA Statement:

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace:

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.