Human Services Program Consultant - 20044393

Human Services Program Consultant

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs: Cash and Food Assistance, Employment Services and Workforce Development, Unemployment Insurance, Adult Protective Services, and Child Support. Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone's world!

Guiding Principles: We will be a leader in customer satisfaction. We will have a reputation that attracts and retains talented, diverse, and dedicated employees. We get better at what we do every day.

The Office of Child Support establishes policies and guidelines for the child support program based on federal and state laws. Ohio's child support program provides services to help ensure that children receive the financial and medical support they are legally entitled to and deserve. Learn more about the office by visiting Job and Family Services - Office of Child Support.

This position is responsible for performing compliance oversight, research, validation, and review of title IV-D program requirements as executed by federal, state, local, and vendor employees. This position also requires the delivery of human services that includes explaining & applying child support laws, policies & procedures mandated by Ohio Department of Job & Family Services and knowledge of Ohio's Support Enforcement Tracking System (SETS).

Day-to-day you will:

• Conduct case reviews in accordance with established child support laws, rules, and policies.
• Participate in workgroups or meetings as Subject Matter Experts (SMEs).
• Collaborate with OCS Training Development or act as a SME in statewide training as assigned.
• Create and/or update Compliance training as assigned.
• Conduct federal tax information (FTI) safeguarding visits with all 88 counties, specific state agencies and applicable vendors.
• Monitor shared resource mailboxes; respond to county, state and vendor employee inquiries and requests.
• Monitor assigned program Teams sites for county and state inquires.
• Work with program partners, counties and vendors to facilitate resolutions to corrective actions.
• Facilitate applicable system enhancements to the Self-Assessment system.
• Update the Self-Assessment system review questions and mapping in accordance with rule requirements and/or statute changes.
• Facilitate applicable enhancements to the Reduction of Permanently Assigned Arrears tracking system and process in accordance with rule requirements and/or statute changes.
• Review and approve state ROPAA requests that exceed the statewide maximum.
• Assist with master planning and project planning activities.
• Analyze data, and prepare meaningful reports for counties and management.
• Collaborate with a team.
• Work independently.

Necessary Skills: Good customer service and interpersonal skills. Must be solution oriented with forward focus thinking to solve problems that are not always clearly defined. Can research and evaluate information to determine compliance with standards and rules. Willingness to learn. Excellent verbal and written communication skills. Attention to detail. Make reasonable inferences from limited information. Superior organizational skills. Proficiency with Microsoft 365 applications. Experience in creating trainings (e.g. usage of PowerPoint), facilitating Team meetings and webinars. Ability to multi-task. Experience with both team collaboration and working independently. Analyze data to craft and tailor reports for different audiences.

Challenges: You will work under tight deadlines, deal with complex matters, and must be readily available for county child support agencies.

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Travel: You will travel outside of your headquarters approximately 25 to 30 percent of the time as needed.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage, Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period, Paid time off, including vacation, personal, sick leave and 11 paid holidays per year, Childbirth, Adoption, and Foster Care leave, Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more), Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The ideal candidate, at minimum, must have the following: Completion of undergraduate core program in social or behavioral science, pre-medicine or public or business administration or accounting; 18 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; 6 mos. exp. in supervisory principles/techniques. Or Completion of graduate core program in social or behavioral science, medicine-related field or public or business administration or accounting; 12 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; 6 mos. exp. in supervisory principles/techniques. Equivalent of minimum class qualifications for employment noted above.

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

This position is in the State of Ohio's SEIU/1199 Pay Schedule, Pay Range 12. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $31.74 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 12

Step 1 $31.74

Step 2 $33.35

Step 3 $34.96

Step 4 $36.65

Step 5 $38.49

Step 6 $40.32

Step 7 $42.29

Step 8 $44.39

Months of Employment At Hire 6 months 18 months 30 months 42 months 54 Months 66 Months 78 Months

If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov. Current employees of ODJFS in the SEIU/1199 union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal SEIU/1199 applicant is not selected for this position. The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration. Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.