Human Services Manager

Human Services Manager

The Ohio Department of Job and Family Services (ODJFS) Office of Family Assistance is seeking a Human Services Manager to lead the development and implementation of statewide policies for SNAP Employment & Training (SNAP E&T) and Temporary Assistance for Needy Families (TANF) programs. This is a high-impact role based in Franklin County, offering the opportunity to influence workforce programs that serve thousands across the state.

Policy Leadership & Program Oversight (60%):

• Develops and implements statewide policies and procedures for SNAP E&T and TANF work activities.
• Collaborates with the Office of Workforce Development to administer the Comprehensive Case Management and Employment Program (CCMEP).
• Analyzes federal and state legislation, ensuring compliance and recommending policy changes.
• Oversees the SNAP E&T plan and budget, and contributes to the TANF state plan.
• Prepares for audits and evaluations, and develops corrective action plans.
• Designs strategies to improve workforce programs and analyzes fiscal impacts.

Staff Supervision (20%):

• Directly supervises Human Services Developers.
• Assigns work, sets goals, evaluates performance, and supports staff development.
• Makes recommendations for hiring, leave, and disciplinary actions.

Stakeholder Engagement (10%):

• Represents the Deputy Director on committees and in meetings with counties, stakeholders, and service providers.
• Delivers presentations to professional and civic organizations on program goals and policies.

Administrative Duties (10%):

• Attends meetings, responds to inquiries, and maintains documentation.
• Travels as needed for meetings, trainings, and conferences.

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Travel: Occasional travel within the state of Ohio.

Why Work for the State of Ohio:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

The ideal candidate, at minimum, must have the following:

OPTION 1:

• 72 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field
• AND 12 mos. exp. in delivery of human services in governmental, community, or private human support services agency.

OR

Option 2:

• Completion of undergraduate core program in social or behavioral science;
• AND 48 mos. exp. in researching, developing or implementing policies related to social services, health services, public policy, or comparable field;
• AND 12 mos. exp. in delivery of human services in governmental, community, or private human support services agency.

OR

Option 3:

• Completion of graduate core program in social or behavioral science;
• AND 36 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field;
• AND 12 mos. exp. in delivery of human services in a governmental, community, or private human support services agency.

OR

OPTION 4:

• 12 mos. exp. as Human Services Developer, 69453.
• OR Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application:

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information:

This position is in the State of Ohio's E1 Pay Schedule, Pay Range 14. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $39.22 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.