Customer Service Assistant 2 - Eligibility & Special Projects (multiple Positions)

Customer Service Assistant 2 - Eligibility & Special Projects

The Ohio Department of Medicaid (ODM) is seeking a Case Service Assistant 2 in our Eligibility and Special Projects Unit. As the Case Service Assistant 2, your responsibilities will include:

• Determining eligibility for Medicaid programs for Ohioans
• Processing intake applications and Medicaid renewal redeterminations for all Medicaid programs
• Reviewing, entering, and verifying documentation provided by Medicaid applicants and recipients
• Corresponding with applicants and recipients to request documentation or clarify information via phone, email, or mail
• Tracking and reporting statistical data

The ideal candidate should be able to work independently, have strong critical thinking skills, good attention to detail, and be proficient with computers and possess knowledge of Excel. They must be committed to learning about Ohio Medicaid programs to provide exceptional service to their fellow Ohioans.

Qualifications

9 mos. training or 9 mos. experience in office practices & procedures; 9 mos. training or 9 mos. experience in public relations or customer service that included techniques for handling difficult people; 9 mos. training or 9 mos. experience in typing, keyboarding, data entry or word processing; 9 mos. training or 9 mos. experience in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Job Skills: Customer Service

Compensation is as listed on the posting unless required by legislation or union contract. The work location of this position is 50 West Town Street, Columbus, Ohio 43215. You will be required to report to this work location full-time, if selected. Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence. Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.