Customer Service Assistant 2, District 3 Headquarters, PN 20051852

Customer Service Assistant 2, District 3 Headquarters

What You Will Do:

• Act as ODOT Customer Call Center Representative by responding to inquiries, requests for information &/or complaints using email, telephone, chat, text and social media.
• Answer questions from external customers, callers, and in-person visitors.
• Transfer calls to appropriate ODOT staff members when needed, and act as back-up for call coverage for assigned areas.
• Use a computer and related software to research & analyze customer inquiries, ensure accurate data entry &/or to monitor system to ensure calls complete the workflow.
• Perform basic clerical tasks to provide routine office assistance.

Benefits to you:

• Enjoy an excellent work/life balance.
• Receive paid time off with vacation, sick and personal leave.
• Receive 11 paid holidays per year.
• Receive regular pay increases; 1st increase after 4 months.
• Receive an extensive benefits package, including Medical and FREE Vision, Dental and Basic Life Insurance after completion of eligibility period.
• Experience growth opportunities within organization.
• Participate in employee tuition reimbursement programs.
• Receive a pension plan with 14% employer contribution.

Qualifications:

9 mos. training or 9 mos. experience in office practices & procedures; 9 mos. training or 9 mos. experience in public relations or customer service that included techniques for handling difficult people; 9 mos. training or 9 mos. experience in typing, keyboarding, data entry or word processing; 9 mos. training or 9 mos. experience in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Job Skills: Customer Service

All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application.

All bargaining unit and exempt new hires to ODOT must serve a one year probationary period.

The selection process for this position will include a structured interview. Candidate responses to the interview questions will be scored and the selection will be made in accordance with the OCSEA/AFSCME Contract.

This position is overtime eligible based on FLSA Standards.

If this position is filled internally, the wage rate will be determined in accordance with the contract.

Background Check: The final candidate selected for this position will be required to undergo a criminal background check. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

ADA Statement: Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace: The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.