Customer Service Assistant 1

Customer Service Assistant 1

The Ohio Department of Education and Workforce is a diverse team of passionate, education-focused professionals responsible for overseeing and enhancing the quality of education for each of Ohio's 1.7 million students. The Department provides the resources and supports essential to raising student achievement and accelerating learning opportunities, advancing the connectivity between K-12 and postsecondary learning, creating programs to support and expand workforce experiences, and ensuring students have the necessary supports to be ready each day to learn.

As the governing body responsible for overseeing and enhancing the quality of education within the State of Ohio, the Department of Education and Workforce is dedicated to promoting educational excellence and ensuring equal access to learning opportunities for all students. The Department is committed to collaborating with schools, districts, educators, students, families, businesses, nonprofits and all stakeholders to achieve our educational goals.

Job Description

Customer Service

• Respond to customer requests via email, phone, or in person for consolidated supply needs, secure shred bin requests, chair replacements or repairs, mail and package delivery inquiries.
• Provides customer service with loading/unloading of equipment or business materials.
• Provides customer support with special events (help with room set up, provide trash cans).
• Provides customer support for agency paper supply needs. Review on-hand counts and build-to counts for paper delivery to multiple copiers throughout the building; oversees paper supply and reports supply needs to supervisor.
• Provides customer support in ADA process by delivering standing desks for installation.
• Provides customer service window coverage for Mail Center and consolidated supply customers.
• Oversees and restocks free FedEx or UPS shipping supplies for internal customers; reports supply needs to supervisor for ordering.
• Uses carts and/or pallet jack to relocate boxes, materials, or equipment in response to internal customers' requests.
• Provides customer support with outgoing FedEx or UPS package needs; delivers packages to shipper store when not picked up by vendor.

Mail Center

• Collects outgoing mail from floors and drop box; reviews for outgoing mail code, counts and prepares for delivery to Rhodes Tower Mail Center for postage processing.
• Operates State vehicle to travel to Rhodes Tower and Post Office location for mail pickup and drop-off.
• Operates State vehicle for other deliveries and business-related errands around Columbus.
• Receives incoming mail, counts, sorts, delivers to floors to support multiple agencies within the building.
• Receives incoming packages from multiple vendors, uses Pitney Bowes package tracking device to scan and deliver packages to multiple agencies within the building.
• Oversees and restocks free USPS shipping supplies for internal customers; reports supply needs to supervisor for ordering.
• Provides customer support with large outgoing USPS shipments.
• Oversees Mail Center van needs (e.g., taking for regular maintenance or repairs, refueling, cleaning, and reporting concerns to supervisor).

Reporting

• Provides excel reports to supervisor detailing incoming and outgoing mail delivery work, paper delivery work, and secure shred bin counts.

Other

• Assists with other projects as assigned by supervisor including but not limited to employee moves, surplus ship outs, facilities project preparation or support.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431. Job Skills: Customer Service

The final candidate selected for this position will be required to undergo a criminal background check as well as other investigative reviews. Criminal convictions do not necessarily preclude an applicant from consideration for a position, unless restricted under state or federal law or federal restrictions. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

The Ohio Department of Education and Workforce is an Equal Opportunity/Affirmative Action Employer that values diversity and seeks talented individuals from diverse backgrounds. Candidates are considered for employment without regard to race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status or any other legally protected class. Questions or concerns about this should be directed to the Office of Human Resources (human.resources@education.ohio.gov).

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.