Visitor Services Associate - Serpent Mound

Visitor Services Associate - Serpent Mound

Position: Visitor Services Associate

Status: Part-time

Location: Serpent Mound- Peebles, OH

Compensation: $15/hr

Summary: Visitor Services Associates support the visitor service experience at the site and are directed by the Visitor Services Manager/Supervisor. This position is responsible for supporting daily accuracy in transactions, deposits, data, and service.

Visitor Services Associates give a positive and welcoming first and last impression to our visitors. The Visitor Services team works collaboratively and embodies the values of equity, inclusion, and access. The team delivers an effective, friendly and accurate experience and a warm welcome to all visitors.

Essential Functions:

• Provides a superior service during every interaction through reflective and active listening, addressing the customers' needs, providing information and assistance, and presenting a professional image for the Ohio History Connection.
• Responsible for facilitating general, group and membership admissions transactions.
• Clearly demonstrates knowledge of all Ohio History Connection activities and products including admission policies, onsite wayfinding, and information about exhibitions, events, public programs, and membership benefits; communicates this knowledge clearly to visitors, as well as to event rental clients and guests.
• Supports retail operation including daily management of point of sale system and coordinating with the Retail Coordinator for merchandising, pricing, and inventory.
• Provides general assistance by answering incoming telephone calls to general information line; transferring calls appropriately; fulfilling requests and orders.
• Responsible for researching and resolving non-complex complaints to ensure customer retention and satisfaction.
• Maintains the appearance, upkeep and cleanliness of public Visitor Services spaces and collateral.
• Supports daily operations as directed.
• Supports end-of-day deposit process for all admissions and retail sales.

Required Education & Experience: High school diploma (or equivalent) PLUS one to three years of working experience.

Desired Skills & Experience:

• Comfortable communicating with staff and the public.
• Excellent customer service skills.
• Proficiency in various office software suites and virtual platforms, including but not limited to Microsoft 365. Database/CRM or Point of Sale experience desirable.
• Basic money handling skills.

Required Competencies:

• Can locate and use resources to get things done, uses resources effectively and efficiently, and arranges information in a useful manner.
• Assumes accountability of role and responsibilities; anticipates the needs of others.
• Able to process information in a consistent manner, simultaneously displaying adaptability when necessary.
• Able to carry out duties assigned by supervisor and make reasonable decisions with a minimum of supervision.
• Commitment to equity and access.

Application Instructions: Submit application through Ohio History Connection careers website: https://www.applicantpro.com/openings/ohiohistory/jobs. For questions or accommodations requests, please email applicant@ohiohistory.org or call 614-297-2500.

Ohio History Connection is an equal opportunity employer.

All prospective employees are required to undergo a fingerprint background check processed by the Ohio Bureau of Criminal Investigation & Identification (BCI) in accordance with the Volunteer Children's Act. Additionally, prospective employees will also submit to a drug test. Both will occur after the offer of employment is accepted. The results of the background check and drug test are not immediate disqualifiers to employment and are reviewed in accordance with Ohio History Connection policies and procedures. Inquiries must be directed to the Human Resources Director at 614-297-2390 or via email at applicant@ohiohistory.org.