Manager, Business Operations - Support Services

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Job Description Summary

This position is responsible for design, direction and execution of strategic operations initiatives (potentially within more than one OhioHealth site) in Support Services (which may include Environmental Services, Patient Transport and/or Parking), care site specific alignment, and will manage complex, hospital-wide projects with a focus on reducing short and long term operational costs without workforce implications and improving patient care. The Business Operations Manager for Support Services is responsible for oversight of budgeting, customer service, facility, and equipment purchases, and ensuring that best practices are executed. Management functions include planning; organizing; staffing; directing and controlling all activities to achieve maximum efficiency and effectiveness in the delivery of high-quality services and patient / visitor satisfaction.

Responsibilities And Duties:

• 45% Administrative/Leadership Responsibilities: Hires, trains, supervises, evaluates, and manages professional level roles in shared services consistent with human resources policies and procedures. Has accountability for the performance and results of a team within own specialty. Adapts departmental plans and priorities to address resource and operation challenges. Decision and problem solving are guided by policies, procedures, and departmental plan. Provides technical guidance to associates colleagues and/or patients. Applies understanding of the business and how own area integrates with others to achieve departmental and organizational results.
• 25% Financial Responsibilities: Prepares annual budgets and operates within budget guidelines. Develops and maintains position control, manages resources and labor hours to remain within established budgets. Reviews monthly DRR and explains variances to budget. Consistently meets departmental budgets. Personal, capital, expenses, according to all budgetary policies and procedures. Anticipates and appropriately responds to shifting demand on the organization / department's resources.
• 20% Service Excellence and Culture: Serves as a role model to others by exhibiting excellent interpersonal relationship skills through verbal and non-verbal behavior. Promotes positive communications with staff, other areas within the hospital, and in the community. Promotes a team environment; facilitates an atmosphere of participative management and development of collegial relationships among staff. Maintain best in class service by putting the patient at the center of all decisions.
• 5% New Product Intake and Vendor Compliance: Manages the logistics of new product request with a focus on diverse spend. This contains but is not limited to product conversions throughout multiple facilities, reconciliation, and removal of obsolete product, facilitating the arrival, delivery, and distribution of product/equipment. Provides communication of any key financial impact to hospital operations and impacted customers.
• 5% Regulatory Compliance: Ensures compliance with internal and external regulatory organizations e.g. TJC, OSHA, ODH, etc. Identifies methods to achieve and monitor compliance with requirements of regulatory organizations.

Minimum Qualifications

Bachelor's Degree (Required)

Additional Job Description

Specialized Knowledge

Experienced in healthcare / operations management or 5 years equivalent experience.

• Experienced developing an inclusive/diverse team
• Proven ability to build and lead teams toward measurable results
• Proven history of excellent customer service skills
• Experience in building and maintaining multi-disciplinary relationships
• Ability to manage matrix relationships
• Strategic thinking and analytical skills
• Strong oral and written communication skills.

Work Shift: Variable

Scheduled Weekly Hours: 40

Department: Main Parking

Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry.

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.