Customer Service Representative - Commercial Cleaning

Customer Service Representative

CKM Enterprises LLC dba Office Pride of Greater Indy, Kokomo and Muncie is a growing, multi-office franchisee of Office Pride Commercial Cleaning. Guided by our core values, we honor God in all we do, strive for total customer satisfaction, and to always do what is right. Our team goes the extra mile to increase brand value and persevere with a servant's attitude, demonstrating honesty, integrity, and a strong work ethic. We are seeking a Customer Service Representative to join our team who aligns with these principles and is committed to serving the company's growing customer base and helping our team deliver excellence across all areas of our service.

Office Pride of Greater Indy, Kokomo and Muncie offers employment opportunities for men and women who believe in honesty, integrity and a hard work ethic. We have part-time and full-time employees who work as cleaning professionals servicing office buildings and other facilities throughout our service territory. We are hiring immediately for a customer service representative.

Job Duties:

1. Inspect customers according to a schedule that you create and manage.
2. Assess and recommend actions when a customer needs attention.
3. Utilize digital inspection system to input customer data and inspections into Janitorial Manager system.
4. Maintain "NOTES" in Janitorial Manager to document all customer communications.
5. Respond to customer complaints via phone, email or whatever means they prefer. Proper follow-up on reported issues to ensure their needs are addressed and issues resolved.
6. Call customers to get feedback after corrective action has been taken.
7. Maintain our customer complaint system, coordinating with operations when additional follow ups are needed from an evening supervisor.
8. Any other duties as assigned by supervisor.

Qualifications:

• Must be people-oriented and able to build quick rapport with others
• Ability to sympathize with a customer and listen to their issues while also representing our team and integrity as well
• Ability to use various computer programs like Microsoft Office and Janitorial Manager with appropriate training
• Able to multitask and switch from one task to another quickly
• Excellent eye for details
• Excellent verbal and written communication skills
• Ability to relate to our team how customers ACTUALLY feel without over exaggerating to office staff
• Ability to bring calm to a situation and maintain composure, even in stressful situations, before it escalates and becomes a greater issue

Reports To: Director of Operations

Compensation:

• $20.00 per hour
• Additional bonuses tied to up sales of additional services
• PTO and Heatlh Insurance Opportunities

At CKM Enterprises LLC, we honor God in all we do, strive for total customer satisfaction, and always do what is right. As a member of our team, you'll be part of an organization that values accountability, hard work, and going the extra mile to achieve success.