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IT Support Specialist

Triage and troubleshoot IT infrastructure issues to ensure seamless service delivery.
New York
Mid-Level
$77,000 - 110,000 USD / year
1 week ago
Odeko

Odeko

Our operations software makes it easier to run--and grow--your cafe

✨ About The Role

- The IT Support Specialist will act as the frontline help desk support for Odeko's business units and employees. - Responsibilities include supporting employee onboarding and offboarding activities to ensure a smooth transition for new hires and departing staff. - The role involves triaging and troubleshooting both cloud and on-premise IT infrastructure and service issues to maintain the delivery of IT services. - Collaboration with the Odeko Security team is crucial to ensure the security of IT equipment and infrastructure. - The position requires the ability to operate successfully in a fast-paced startup environment, adapting to changing needs and priorities.

⚡ Requirements

- The ideal candidate will have at least 5 years of experience in an IT Support role, demonstrating a strong background in technical support and issue resolution. - Proficiency in IT Helpdesk services, particularly with tools like JIRA Service Desk, is essential for success in this position. - A solid understanding of both Mac OS X and Windows PC environments is required, along with the ability to troubleshoot common network issues. - Familiarity with Google Suite, Okta, and Jamf will be beneficial, as these tools are integral to the role. - Strong interpersonal and communication skills are necessary to effectively support Odeko's business units and employees.
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IT Support Specialist
New York
$77,000 - 110,000 USD / year
Support
About Odeko
Our operations software makes it easier to run--and grow--your cafe