✨ About The Role
- The IT Support Specialist will act as the frontline help desk support for Odeko's business units and employees.
- Responsibilities include supporting employee onboarding and offboarding activities to ensure a smooth transition for new hires and departing staff.
- The role involves triaging and troubleshooting both cloud and on-premise IT infrastructure and service issues to maintain the delivery of IT services.
- Collaboration with the Odeko Security team is crucial to ensure the security of IT equipment and infrastructure.
- The position requires the ability to operate successfully in a fast-paced startup environment, adapting to changing needs and priorities.
⚡ Requirements
- The ideal candidate will have at least 5 years of experience in an IT Support role, demonstrating a strong background in technical support and issue resolution.
- Proficiency in IT Helpdesk services, particularly with tools like JIRA Service Desk, is essential for success in this position.
- A solid understanding of both Mac OS X and Windows PC environments is required, along with the ability to troubleshoot common network issues.
- Familiarity with Google Suite, Okta, and Jamf will be beneficial, as these tools are integral to the role.
- Strong interpersonal and communication skills are necessary to effectively support Odeko's business units and employees.