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IT Support Specialist
Triage and troubleshoot IT infrastructure issues to ensure seamless service delivery.
New York
Mid-Level
$77,000 - 110,000 USD / year
3 weeks ago
✨ About The Role
- The IT Support Specialist will act as the frontline help desk support for Odeko's business units and employees.
- Responsibilities include supporting employee onboarding and offboarding activities.
- The role involves triaging and troubleshooting both cloud and on-premise IT infrastructure and service issues.
- Collaboration with the Odeko Security team is necessary to ensure the security of IT equipment and infrastructure.
- The position requires a proactive approach to maintaining the delivery of IT services.
- The role is hybrid, requiring the candidate to be based in the NYC area.
⚡ Requirements
- The ideal candidate will have at least 5 years of experience in an IT Support role.
- Strong technical support skills and a proven ability to resolve IT-related issues are essential.
- Proficiency in IT Helpdesk services, particularly JIRA Service Desk, is required.
- Experience supporting both Mac OS X and Windows PC environments is necessary.
- The candidate should be adept at troubleshooting common network issues.
- Familiarity with Google Suite, Okta, and Jamf is important for this role.
- The ability to thrive in a fast-paced startup environment is crucial.
- Strong interpersonal and communication skills will contribute to success in this position.
About Odeko
Our operations software makes it easier to run--and grow--your cafe