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Customer Support Representative - Remote Eligible
Create expert customer content to enhance user experience and support.
Remote
Entry Level
$52,000 - 60,000 USD / year
1 week ago
✨ About The Role
- The Customer Service Specialist will act as the first point of contact for all customer support questions via phone, email, and social media.
- They will create exceptional, personalized service experiences for Odeko customers, particularly in the Pacific Northwest region.
- Troubleshooting user problems with the Odeko app will be a key responsibility, along with documenting all support contacts in a CRM system.
- The role involves making recommendations to improve customer experience based on user feedback and inquiries.
- The specialist will partner with various teams, including Account Management, Sales, Tech, and Operations, to resolve customer issues promptly.
⚡ Requirements
- A successful candidate will have a passion for customer care and a genuine desire to help customers resolve their issues.
- They should possess at least 1 year of experience in customer service, demonstrating their ability to handle customer inquiries effectively.
- Strong problem-solving skills are essential, with the ability to think creatively to resolve difficult situations.
- Excellent writing skills and impeccable attention to detail are necessary for documenting support contacts and creating customer content.
- The ideal candidate should be comfortable in a fast-paced environment and able to balance multiple tasks and customer needs simultaneously.
Customer Support Representative - Remote Eligible
Remote
$52,000 - 60,000 USD / year
Support
About Odeko
Our operations software makes it easier to run--and grow--your cafe